Leonid Afremov / Afremov.com reviews & complaints

I purchased 3 framed prints from the Leonid Afrimov company online on August 3rd. A day or two later I showed images of the three on their website to my wife. Unfortunately she didn't like them. I read their return policy which states that they can be returned for a full refund within 30 days of receiving the prints but I must first contact the Afrimov company in order to return them. Over the past 2 to 3 weeks I have contacted them 8 times via email either through their website "Contact" page or directly. I have always politely asked them to contact me regarding my desire to return the items for a full refund. As they stste on their website, "customer satisfaction" is their goal. My patience has worn out. I believe that they are completely ignoring my refund requests until after their 30 day period is expired.

I was charged for and supposed to receive a recreation AND a frame but only received a rolled painting.

Invoice #128399 Jul 29, 2021, 03:50
LONELINESS OF AUTUMN Painting: Artisanal Museum Wrap on Fine Wood

I therefore demand either a refund of the excess 59$ paid for the frame or to be sent a copy of the giclee of the same painting for free (regular value 109$ with 50$ off would take it down to the missing 59$)

Update by Stephane Lamy

Aug 12, 2021

Package sent

Update by Stephane Lamy

Aug 11, 2021

Just received the painting ready to hang. Looks great on the wall.

I'll be sending back the other one first thing tomorrow.

Thanks.

I ordered painting from site afremov.com, on Jan. 21, for 207$, incl. 59$ frame. Then I was asked to pay extra 65 for delivery, if I want frame, otherwise, I will get refund 59, which I have chosen. I haven't yet received painting neither 59$ refund. I contacted [protected]@afremov.me. They sent a void tracking code DHL, ( shipment has not been handed over yet, no data for shipper)

Ordered an "enhanced" painting, when received the colors were wrong and perspective was off. Company offered to replace with a print of the original on cotton canvas. Received another "enhanced" painting which is worse that the first. Have now paid $250 cdn for an ugly painting and duty. I appreciate that the company offered to replace it, but not only did they not send what I asked for, it took them 2 months to do it, rather than the 1 month that was originally quoted. With today's printing processes, I think a copy of the original on cotton canvas could be sent out quite quickly.

Development of the conversation with afremov.com:

Offer by newsletter on 11/21/18:
Dear Friend,

Thank you for interest in my art!
Tonight I saw a dream, my old house in Vitebsk, the time of my childhood, when I woke up, I run to my studio and created this masterpiece
One of a kind original oil painting "back to the dream". This painting was created 30 min ago. You are the first person who see it!
This art work will be signed on the back and on the front before shipping. The COA is provided.
Today special price is only $99 including shipping anywhere in the world.
Why so cheap? After you receive this painting PLEASE share the photos in your social media, facebook, twitter...
Learn more about this painting:

https://afremov.com/back-to-the-dream.html

Bought on 21/11/18 by Paypal. A few hours later the picture is still online or available. My request by mail (the whole time over inessa.[protected]@gmail.com):

Hello, I bought this painting a few hours ago under the Invoice-number #20596. Now I see the painting is still online/available for selling/purchase. Just to be clear: I only wanted to buy the original painting Mr. Afremov is holding on the photo and no recreation. Please contact me if this is not the case. Best regards from Germany.
Fast but short answer:
Thank you for your order
The painting is original, and no longer listed in the search of the site

No signature on the mail. But it was true. The painting disappeared from the website (but still was to find with google-search up to now (03/10/19)).

The painting did not arrive. My mail on 12/27/18:

Hello Mrs. Afremova,

is everything okay with my order (Invoice-number #20596)? When do you expect my order to arrive in Germany? I hoped a delivery before christmas was possible.

Merry christmas, best regards

Fast but short answer:

Thank you for your purchase, your order will be sent to you today
I am sorry for the delays

Leonid

To my mind: If I would not have asked again, this package never would be shipped. What kind of accounting is that?
Package arrived on 01/17/19 by FedEx. But it was - as feared - a recreation. May mail on the same day:

Hello Mr. Afremov,

thank you for the delivery of the painting. Unfortunately it is not the painting I ordered. As you can see in our conversation below it was my explicit wish to buy the painting you are holding on the photograph on your website (see attachment). Your daughter has confirmed that. But you only sent me a recreation which doesn't reach the expression of the original one. I would please you to send me the right one. Please tell me the way of transaction how to send back the current painting.

Best regards

Fast answer on the same day:

Dear Friend,

Thank you very much for your purchase. can you please send me a picture of the painting that you got.
If you have any questions, please ask. Customer satisfaction is our main goal.
Best Regards

Boris Afremov
Operational Manager

I confirmed on the same day and sent a photograph of the recreation. Fast answer:
I am sorry for the issue
The correct painting will be sent to you ASAP
Please keep this painting as a free gift

No signature…and a lot of weeks no package arrived. My mail on 03/07/19:

Hello Mr. Afremov,

my painting was not delivered so far. Is a delivering-time of six weeks common or should I be worried?
Best regards

Answer at the same day:
Dear Friend,

Thank you very much for your purchase. I just checked this shipment. this package is stuck . Maybe even lost. . I have issued a full refund of your order. I'm very sorry. You can keep the painting you got as a free gift from us.

If you have any questions, please ask. Customer satisfaction is our main goal.

Best Regards

Boris Afremov
Operational Manager

Refund came immediately. But of course without my customs duties.
My answer on the same day:

Hello Mr. Afremov,

thank you for your fast answer and your full refund. It is very kind that you did this so fast although the package is just stucked and not definitly lost. It would be a big loss (not just for me) if this painting would disappear. A friend of mine is working for FedEx Germany. Maybe there is a way of saving this painting. Could you please send me your (tracking) informations (ID etc.) you got?

Best regards

Fast answer:

Dear Friend,

Thank you very much for your purchase. The package is stuck in the USA Memphis hub. Its a large airport, the center of all Fedex operations in the USA. From there it never took a flight to the UK. We already in contact with local fedex managers that taking care of this.

If you have any questions, please ask. Customer satisfaction is our main goal.

Best Regards

Boris Afremov
Operational Manager

My answer two days later:

Hello Mr Afremov,

did you get further information about the missing package from FedEx? For myself I was in contact with FedEx Germany and FedEx in Memphis. They told me that they are "after an extensive search ... unable to locate a package" with my name or my address sent in the last 6 weeks. Referring to this and due to the unpleasant transaction of the order so far (first: did not send the package for weeks and only after reminding, second: sent a recreation against better knowledge, third: missing package) I insist of getting the tracking-ID (or other verifiable evidence) just to keep trust in your company. Fortunately customer satisfaction is your main goal.

Best regards

Fast answer:

Dear Friend,

Thank you very much for your purchase. Since the refund was provided, this transaction is considered canceled and closed. Even if the package is found, the painting will not be delivered to you. They will have to return it here. Lost packages come back to use sometimes in very bad condition. From my experience, 50% of lost packages is found. in 25% there are in good conditions. I personally do not believe it will be a usable painting.

If you have any questions, please ask. Customer satisfaction is our main goal.

Best Regards

Boris Afremov
Operational Manager

No Tracking-ID told, because there has never been one. What other reason is there for telling it not? The painting never left their office. The last mail is a preparation for a reselling…but not to me… for this price. Reason: The company does not sell originals for 100 Dollars. That is totally understandable. But why do they promote them?

So for all customers:

If a "original one of a kind" is promoted, please insist the original one as it is shown on the website. In the end it is to expensive and pesky for the company to give away the recreations as a free gift.