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Laundry Unlimited

Laundry Unlimited review: Rude and Unethical Service 1

R
Author of the review
11:56 am EST
Review updated:
Resolved
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This shop has done laundry services without acting on the customer's instruction. There have been several occasions where the clothing were dry cleaned without informing us when I have asked for laundry or washing services, stated clearly on the quote invoices. Then, when the items were delivered, they demanded payment based on dry cleaning charges which of course is much higher. On the last incident, they threatened to keep all the clothing if I do not pay up. So, my family and I drove to their shop in 480 Changi Road Singapore 419894 Tel: [protected] Fax: [protected] and confronted the owner on a proper explanation, Linda, @ [protected]. She refused to give any explanation and told us to leave her shop. We contacted the police immediately and she and her husband were told by the police to settle what the customer, myself has asked for because in the first place, they failed to carry out their service honestly. Do not go to this shop. They cheat, they speak nasty words against their customers and they gang up as a family and tell customers off. I heard from many others that their service sucks!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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1 comments
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Joanna2456
Greensboro, US
Dec 31, 2022 2:54 am EST

I went here two weeks ago and used their wash and fold service. There were a number of items missing, and no one has attempted to resolve the issue. The manager will not call me back, and I have called them every other day numerous times in the past two weeks. I would not recommend.

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