On October 31, 2025, during my visit to the LaserAway Northbrook location for my Clear + Brilliant treatment, Irene offered me a Thermage treatment valued at $1,000. The $1,000 charge was placed on my Alphaeon credit card.
On November 26, 2025, when I returned to the same location, Sumra Y. offered to switch my original Thermage treatment to a Potenza RFM treatment instead. I was informed that the Thermage treatment would be replaced with the Potenza RFM treatment, with additional charges applied. At that time, I was charged $506 to my Alphaeon credit card and $384 to my Citi credit card. However, I later decided that I did not want to proceed with the Potenza RFM treatment and requested to cancel it and receive a refund for what I had originally purchased. The $506 charged to my Alphaeon credit card was refunded; however, the $384 charged to my Citi credit card remains unrefunded. I have made multiple attempts to follow up with the Northbrook location regarding the outstanding $384 refund, but despite repeatedly contacting them and being told that someone would call me back, I have not received a call or any update regarding when I will receive my refund.
Claimed loss: $384
Desired outcome: Refund
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