This company did a very poor job in shaving off the bottom of one interior door after new carpet was installed. There were 3 doors in total. One door they shaved the wrong end resulting in them having to purchase a new door, reinstall the original hardware and repaint. Hardware was reinstalled well, but it took a couple of times of refitting to get it right. This new wood door had a wood stain that they did not cover up with paint. I had to repaint twice to make it look normal.
The second door going to the garage was one I wanted to be repainted. Again, their paint did not cover the wood stain markings requiring me to repaint 2 coats. The problem was in how they reinstalled the hardware - hinges and door latches. At first it seemed they did a decent job, but months later the door fell off its hinges which my husband fixed and now the door latch is loose and feels sloppy to open and close. This door gets the most use, so it's annoying that the latch is not functioning adequately now. I twice reached out to the owner, Shane Brown, to tighten... No Response.
Desired outcome: We want this door latch to be tightened to function as before they touched it.interior