The complaint has been investigated and
resolved to the customer's satisfaction

J Jan 21, 2019

We purchased this refrigerator a year and a half ago and had service july of 2018 for a broken waterline in the door and the service guy replaced the motherboard, a fan and the ice-maker as a warranty / upgrade.
The refrigerator died two weeks ago... Three boards went out leaving us with out a refrigerator. The service company is supposed to come out today to try to fix it. We purchased $ 12, 500 worth of kitchenaid appliances and the refrigerator is a pos. If this fix doesn't work I am going to be upset and will take a different approach.

  • Updated by Wp2008 · Mar 18, 2019

    Dear J.Powers:
    Thank you for your review. We are sorry to hear of your Refrigerator concerns. We would like to inquire further about your review with you. Please email us at [protected]@KITCHENAID.COM, with your name, phone number, street address, zip code, model & serial number, and date of purchase, the website that you submitted your inquiry, a brief description of the issue, along with a copy of the review. We look forward to your reply.
    Thank you.
    KitchenAid® Social Care

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