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kinderland childcarechildcare gone very bad

Ive had several occasions of red flad incidents- i used this place for about 6 mths. I have an 8year old & a 1.5year old . Imagine your child getting dropped off at his school 15 mins early. Also there was several occasions where my son was left waiting in the office shredding paper because Kinderland was never timely. Theres a lady at the front that runs this place shes a short latina lady with an accent and a "bachelors degree" that Ive seen once shaking someones child by his shoulders & yelling at him. A few weeks ago was the absolute last straw. I was told it wouldnt happen again ...early drop off & p/u but i gotta vcml from the principle stating that my son was left at school ( mind you it was an early release day 2pm & the call was at after 330pm --I would not recommend this place to anyone. They have a great front & have you thinking your children are in good hands but I warn you its not the place you want to have your children in. PLEASE DO NOT USE THIS PLACE ******another occasion -they had a spanish lady (hardly knew english) she was new in my daughters class & she watched a lil girl smash a block in my 1.5 face & didnt even take it from her. Theres cameras in this place too ...whats the point? Im so upset with this place & there no speak a english staff. My son told me that his teacher was talking to him about being gay & what exactly it means. NOT Appropriate by all means. Check around. IM posting this so all of you hard working parents looking for a good daycare -----pass on this one. 777 e missouri ave phoenix az KINDERLAND ---smells like dirty diapers they use your childs diapers on other kids then tell you you have no more diapers. Ive seen it. PASS & FIND ANOTHER***BEWARE

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  • Ha
    hankrod123 Jan 25, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Kinderland in Phoenix, AZ was a dream too good to be true that went extremely bad overnight. In one week, my three year old child was in altercation involving a "teacher, " verbally reprimanded / questioned (without our consent) by a owner / director, stripped of her United Way scholarship and was given a "free week to find another daycare." We, the parents, were denied access to a video copy of the altercation or "accident" and insulted by one of the owner / directors when he suggested that if we felt uncomfortable with our child's safety we could take her to another facility.

    This all started on a Wednesday when our three year old daughter came home and explained to her mother she was grabbed by her arm and shoved to the ground by one of her teachers. Understandably there was cause for much concern but skeptically, we approached this situation with much tact; after all, this wasn't the first occasion our daughter had approached us with an issue involving one of her "teachers." It was the graphic nature of her choice of words that caused us much concern.

    The very next day we both went in and spoke to the supervising teacher. We explained what our daughter had described to us and, naturally, we were assured there was no need to be alarmed. She informed us she would notify the director as soon as possible so that we could address this situation. We thanked her and asked her to inform Richard (or Mr. Richard - as they refer to the director) that we were requesting to see a copy of the video recorded incident. I immediately got the impression from the teacher that this was an extreme request. My daughter's mother has had more experience with these people and I assumed I was over-reacting when I got that impression; consequently, I assured her we would try to view the video as non-biased as possible. I assured her we would see it without trying to judge or convict someone of something that was not there.

    When we picked our daughter up that afternoon we were given a letter that expressed to us that Mr. Richard had looked into the incident. In the letter Mr. Richard stated that he did look into the situation questioned his "teacher, " questioned my three year old daughter, reviewed the video and concluded there was some concrete credibility to my daughter's story. (I have a copy of this letter and will post it as soon as I can) Mr. Richard did feel that because of the long professional relationship he has had with his "teacher" and what he perceived to be an "accident" the matter needed not to be addressed any longer and a video copy of the "accident" wasn't necessary to be recorded or produced. Mr. Richard, the daycare director, did not feel it necessary to produce a video copy of an event he referred to as an "accident" for two very concerned parents. The supervising teacher informed us Mr. Richard would be there the following morning.

    On Friday morning we had a meeting with Mr. Richard and he basically repeated everything he stated in his letter. When we insisted on seeing the video he told us he could no longer furnish a copy because his video surveillance system only kept a video bank or reserve of 24 hours. He also expressed to us that if we didn't feel comfortable with the situation there were other daycare schools we could take our daughter to. At one point he even said, "I don't know what else to tell you" as if we were interfering with his work. Dumbfounded, confused, astounded, irritated, upset but not wanting to stir up any more conflict, we left.

    When we picked her on Friday afternoon we inquired as to what our financial obligations would be if we decided to, as Mr. Richard had suggested, remove our daughter from the school. We were informed that there were none. We expressed that removing our daughter from the school was not something we wanted to do but everything about the situation made us feel very uncomfortable. We told the teacher we would think about what we were going to do and left. All weekend long we stressed about what we were going to do. We thought about what was best for our daughter and the benefits of daycare. We came to the conclusion it was best for her to remain in school. We reassured ourselves something of this nature would not occur again because we had brought it to light and anyone would think twice before doing something so careless and stupid again. We decided to put our personal feelings aside about Mr. Richard and how he had handled the situation. We basically put our faith in God and hoped for the best with our child best interests in mind.

    Monday came and we dropped our daughter off. Richard was there and was getting a visit from the Health inspector. He did not greet or acknowledge us but made eye contact. He knew we were there. We picked up our daughter and as always the supervising teacher was there to see our daughter off. She informed us that Richard had been trying to get a hold of us all weekend long to "apologize" and sort everything out. It appeared maybe he was trying to somehow make amends or just clear the air. We never received a phone call from him again.

    Tuesday morning came and we were informed that our daughter's United Way scholarship had been taken away from her without notice or a good reason. My impression is because we did our jobs as parents and got screwed for it. We were also told we were being given a free week to find another daycare for her. After close to two years of what we thought was a great relationship with people we considered an extension of our family, our daughter was robbed of the joy interacting with children her age and being part of what we felt was a positive social experience. I immediately removed her from the school that very morning. That was late mid - November 2012.

    Needless to say, my daughter is doing great. She is an avid reader, loves to play, dance with mom, sing, record music with dad, enjoys the park, etc. She's a happy kid and I honestly think we are better off without her at Kinderland or any daycare. No more getting sick every other week. No more worrying about leaving her at an understaffed school. No More B.S.

    I feel it necessary for people to know about how we were treated here. We'll never know exactly what did happen but we know something DID happen. We know Mr. Richard didn't have to show us the video but why wouldn't he WANT to? Why would you rather alienate and distress a loyal client than to put their hearts at ease? Take what you can from this story. These people did this to us because they can get away with it. They did. They got away with it. Luckily whatever they did to my daughter didn't do any permanent damage. At least nothing a little TLC won't fix. Luckily, we talk to her and express the importance of open communication. That she will be listened to and not be ignored. It would be so easy to call these people names but I won't. I gladly open the floor to Mr. Richard to respond to what I have stated here but I know he won't. He won't because he knows anyone can see through the B.S. he dishes out just like we saw. I will keep posting this story anywhere I can or until someone from Kinderland can apologize to our family or helps us make sense of this. Thanks for reading.

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