The complaint has been investigated and
resolved to the customer's satisfactionResolved K&G Superstore - Cincinnati, Ohio — I'll never ever go back there again!
resolved to the customer's satisfaction
I went to K&G's Fashion Superstore in Cincinnati, Ohio(formally known as K&G's Men's Warehouse) to shop for some new suits. I couldn't find anyone in the store to initially help me. There were sales clerks there, but they were busy talking with each other.
I've purchased shirts and ties there on a number of occasions, and thought it would be a good place to get a suit.
I found two suits that I was interested in, but the jackets were too large. I had to walk over to get one of the sales associate to ask for help. Once "Chris" came over, I asked about the jacket, and if it could be altered. He said he wasn't sure, and that we should take it over to the tailor on duty.
He took me to the back, and basically "handed" me to the tailor in the back, who didn't speak very good English at all.
I told her I wanted the suits, if the jackets and the pants could be altered. She marked the pants, and then the jackets. I asked her if the jacket would fit, and she said yes. I then was directed to pay for the suits and the alterations up at the checkout.
I picked the suits up a week later and took them home. I tried them on at the house... when I did, the jackets looked like I was wearing a large tortilla instead of a suit.
The buttons were sown five inches to the side and gapped in the front. I was very upset. It was obvious to me that the suit wasn't going to work for me.
I took the jackets to the store, and asked to speak with "Keith", the manager on duty. I explained the situation, and he took me to the tailor in the back of the store, and walked away. The tailor said that they could not do anything about the suits except move the buttons back into place(which they did). The tailors are a separate company from K&G's Fashion Store, and said they were not responsible. The tailor said the clerk on duty should have taken measurements and guided me to the suit sizes that I needed. K&G's Fashion Superstore said they were not responsible because the tailor was the one who altered them, and should have known how they were going to look.
As a result, I was not offered a refund or exchange of any type from K&G's Fashion Superstore Cincinnati, and had to leave the store.
I immediately went to a tailor that we use, and they were able to fix the jackets, but for an additional $80. Not to mention the time and gas I was out to try to get the $400 suits to fit.
The service from both K&G's Fashion Superstore in Cincinnati, and from the tailors that they contract out was terrible, and I'll never ever go back there again.