This company does not properly keep records at all and harasses people with fees that were already dealt with in the past. Ive had exemptions that have been approved with proof, and yet they have sent me notices that they are now going to garnish my wages even though those fees had already been dealt with from years past. Its an absolute disgrace that this incompetent or possibly malicious company is responsible for collecting taxes. I suggest anyone who deals with this company to keep records of every interaction with them cause they clearly don't.
Recommendation: Make sure there are not charging you for fees you already paid/got an approved exemption from..