I live in Southern Califonia and I purchased a puppy from Carol Keen at Keen Pomeranians in Decatur, Ms. The puppy was very lethargic and throwing up. I took him to the vet within 24 hours and discovered he had Parvo! I then called Carol, the breeder, (if you want to call her that) and she refuses to believe that he had parvo, even though I sent her copies from the vet. She does not care about her animals, only about the money. DO NOT BUY ANY DOGS FROM THIS WOMAN! Her other dogs also have to be infected.
Ms. Keen states that I did not heed her advice. The only advice she gave me was to give the puppy kayro syrup in case it was a sugar crash. I did this on two different occasions per her advice. This did nothing for the puppy because that was not the problem. I was not coerced into giving the puppy away and Ms. Keen agreed that there was nothing else that could be done because it was impossible to ship back a sick puppy.
Is it just coincidence that Ms. Keen always answered my phone calls until she received my money and learned she shipped me a sick puppy? Because now, she will not even speak to me to try and solve the situation in a peaceful manner.
Also, why would people think that I would pay for a dog and its shipment to turn around and not take care of it by neglecting it? Some people amaze me.
No, JoStarr and Heather, I didn't know that a puppy needed to be fed! Gee, thanks for telling me. What are you, idiots? Of course I tried feeding him. He had food available at all times and I would even try feeding it to him by hand. What should I have done, pushed his face in it and choke him? You are both so obvious in your attempts to make your friend look good. Whatever. The point is:
KEEN POMERANIANS IS, IN REALITY, A PUPPY MILL!
Would you like to share your veterinarian's license with us?
Oh that's right, you don't have one!
Goggle? Maybe you should learn how to spell.
Yes, just like with a small child who wants attention. It does not matter whether it is good or bad attention as long as you get it. Too bad puppies had to suffer for you to receive your "high google ratings". Good luck to you.
I bet Ms. Keen is happy to have you for a spokesperson. My story has never changed so you need to get your facts straight. By the way, what does this have to do with you, unless this is really Ms. Keen under an assumed name, which wouldn't be a surprise. The facts do not change, and the fact is: Keen Pomeranians sells dogs that are sick and that is what I have been saying all along. That will not ever change. You may believe what you like, but I guarantee that consumers will think twice before buying from her. Also, there have been other complaints filed against her with different agencies, so I am not the first.
JoStarr you do not even know what you are talking about! You act as if you are involved in this. Let's set this record straight for you. The first vet DID NOT say he did not have parvo because he DID NOT test him for it. He also refunded the money the next day when I called him and he realized that he should have tested him, however, where did you get the misinformation that I did not pay the second vet? You claim to have seen all of the paperwork. Just call your friend Carol because she has the paperwork that I paid.
I ONLY paid $400 dollars for the acutal dog? If it is such a small amount, why doesn't your buddy honor her contract and pay it back. Also, she charged me $350 to fly him and it was much less than that so she over charged for that too!
Get your facts straight before you decide to stand up for someone "whom you have never met in person". What a joke you are.
You seem to think this health certificate proves he did not have parvo. Sick dogs are flown everyday because vets do not test for parvo for a health certificate. I have called several vets, some in Mississippi and they only do a cursory exam.
You are supposed to be the guru of the internet, so look it up.
I tried to get another puppy, however, she would not honor her contract and exchange the puppy. I took the puppy to the vet within 24 hours and I was on the phone with her the whole time while I was at the 2nd vet. When they told me he had parvo and how much it was going to be I could not afford it and I told Ms. Keen that the only thing I could do was to leave the puppy unless she wanted to pay to have him treated. She also said she could not afford it. So she knew I had to leave him. However, when it came time to honor her contract she then said that I gave away the puppy without her permission, which is a complete lie, and therefore she did not owe me another puppy or the money.
It is up to you, but I would not buy an animal from her because she cannot be trusted if anything goes wrong with the puppy. She will find a way to blame you when it is really her fault.
Nice try Carol but your dog did have parvo.
You were the one yelling that I should sue the first vet for doing nothing when I told you that he did not test the puppy at all when I took him in.
Then, when the second vet tested the dog for parvo and it tested very strongly for parvo, all of a sudden you decided to back up the first vet, who you called a quack and said that he should not be a vet!
You are grasping at straws because you know the truth and you know that you are being deceitful.
Also, what does your vet have to do with it? Your vet did not test him for parvo so that is irrelevant
Carol, get it through your head; the first vet, the one you wanted to sue, did not test him for parvo therefore he was not "cleared".
For you to say that you offered to pay for a glucose test is an absolute lie. You were on speaker phone the whole time you talked to the vet.
I asked you myself if you wanted to pay the bill and you said you could not afford it either. You claim that you "want your baby back in your arms" then why didn't you pay the bill to have him treated?
There is no way I could afford to treat a puppy with parvo after I had just paid you.
Bottom line is: none of this would be happening if you had sold a healthy dog, or had you been honorable with your contract and worked with me as I asked, not threatened.
Thank you for proving my point.
Good luck to you
Yes this is the only complaint on this website, however, there are two against her with the Better Business Bureau of Mississippi. Only one of them is mine. Why take the chance when there are so many reputable breeders?
Anyone can go to the BBB link and see there are complaints against you. YOU are the one that needs to stop lying to people.
The point is: There was another complaint against you! I just wish they would have posted them on the internet as well so that I could have had all of the information needed before paying a "breeder" for a sick dog.
To all consumers looking to purchase a puppy, PLEASE research before you purchase.
Nice try JoStarr, trying to take the blame away from Carol, but it won't work. You have no idea what the situation even is you are just trying to put in your 2 cents.
Wow I didn't know that taking care of a dog was rocket science, thanks for letting me know.
Well I see that Carol Keen at Keen Pomeranians is continuing to sell parvo puppies. I am very sorry for your loss "disgusted 111" because I know just how you feel. As I have stated many times, she is a liar and a deceiver and the only thing that matters to her is the money and not these innocent little puppies ! Buyers beware.
Everyone needs to be very careful before they purchase an animal from a "reputable breeder". Carol Keen at Keen Pomeranians is completely dishonest and cares only about receiving your money and then she will discard you as soon as there is a problem. She will sell you a dog with Parvo, like she did to me, and then she will try to convince you that he is just having a "sugar crash" when he is really extremely ill. According to Carol Keen, the dog only needs fluids and he will quickly be better. This proves that the puppy she sold me WAS NOT having a sugar crash because one week after he had been receiving treatment at the vets office (hooked up to IV's) he was still not out of the woods and could still not hold down his food. BEWARE BECAUSE SHE WILL BE EXTREMELY NICE AND CORDIAL TO YOU UNTIL SHE HAS YOUR MONEY AND SOMETHING GOES WRONG!
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been to the Keen Pomeranian Kennels and have purchased dogs from Carol. This is a top notch Pomeranian breeder who takes wonderful care of her babies! I know there is NO WAY to ship a dog by airline WITHOUT a health certificate...soooo the puppy was in perfect health when it left Keen Pomeranians. Are you sure you watched this puppy and made sure it ate and drank following a long flight from MS to CA?
Most breeder's policies are an exchange in 48 hours...did you notify Keen Pomeranians and return puppy for exchange?
if the puppy was lethargic, did you bother to feed him?
and NO AIRLINE will accept any dog for shipment WITHOUT a Health Certificate!.. so the pom was NOT SICK, Could NOT have had parvo or the Vet would not have issued a Health Certificate Period!
My bet is that you didnt feed the puppy in time, and it was having a sugar crash.. and you are just not *with it* enough with regards to poms to figure it out..
Slamming a puppy seller for your own short comings (NOT FEEDING A PUPPY AFTER A LONG FLIGHT Borders on ABUSE!) is so juvenile.
You DO? know that there is only one test for parvo that does NOT show a FALSE POSITIVE for parvo AFTER Vaccination.
To add to the Keen Pomeranian complaint, Carol Keen also will not refund your money nor will she replace it with another puppy, as it says in her contract. She is completely and totally unprofessional and should not be able to sell dogs.
I also had this happen. I bought a pin from her last March and within 2 weeks he was sick and I took him to the vet and they said he had park. In the time we had him, he had already been to the vet 2 days after we got him like she said, and he had 2 parvo shots with us. The vet said it can lay dormant for 21 days. He was never around other dogs and we only took him out for a vet visit until he got all his shots. I called and left her a message. She refused to return my call and would only text. When I told her the vet wanted the number of the vet that gave our dog his first shots, she refused to give us any information and told me she would call the vaccine company herself. The vaccine company through our vet paid half his medical Bill and thankfully he was fine within a few days. I have not spoken to her since and have no intentions of contacting her again.
Pomeranian*
Parvo...stupid autocorrect