How to contact Katapult (formerly Zibby) customer service?
- +1 (833) 449-4229 (Support)
- Support: help@zibby.com
- Support: michael.buchanan@katapult.com
- rebrand@zibby.com
500 7th Ave., Floor 8, New York, NY 10018, USA
Additional information
Katapult provides their customers with a lease-purchase transaction without any long-term obligation and options for the ownership of the stuff in the US. Not all Katapult’s services are available in Minnesota, New Jersey, Wisconsin, Wyoming.
You can contact Katapultl at 833-KATAPULT (528-2785) or you can use their 24/7 supported Live Chat.
Katapult is located at 500 7th Ave., Floor 8, New York, New York, United States.
Yes, they charge and collect sales tax.
You can get in touch with the retailer to cancel the order before it is delivered.
Katapult will cancel the lease-purchase agreement when the retailer’s confirmation is sent to Katapult.
If the product has been delivered, you have to contact the Katapult Customer Service Team to arrange the return.
You can call their customer care at 833-KATAPULT (528-2785), send an email to returns@katapult.com, or use LiveChat.
Katapult is only available in the United States in 46 states and Washington DC. Currently, Katapult is not available in Wisconsin, Wyoming, Minnesota, and New Jersey.
Katapult has a good rating and a high complaint resolution score on our platform. The main concern of the customers includes the payment information missing in their accounts.