CB Medical Services and Facilities Kaiser Permanente Complaints #42-61

Kaiser Permanente Reviews and Complaints

Kaiser Permanente review: Dr. Paul Sueno ( 1 comment)

Beth Cordero of Seattle, US

Nov 14, 2019 8:42 pm UTC

My first (and last) visit on 11.11.2019 was with dr paul sueno at capitol hill in seattle wa.In came in to room with a very abrupt attitude, sat down at the computer (no eye contact) and riddled me with questions. I asked him if we were going to look through my mri and he stopped and told me if I only want to go by the mri I could find another doctor. He said this to me twice. I was stunned by the treatment of this man. When I asked about my health issues and my job he said that he could not help me. He does no paperwork and to find a different job. I found his demeanor to be very callous. He did not care about my health issues or my concerns at all. I really wish that I would of said yes to find another dr.. But I was stunned by his treatment of me. I have never once in my thirty years with group health, receive the kind of treatment from any doctor. I refuse to see him again. I am almost positive that this is not the first complaint this doctor has received. I hope that my opinion counts andmy concerns are heard. Thank you

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Steve Jones in Greater Seattle Area

Lynnwood, US

1 comments

Steve Jones in Greater Seattle Area of Lynnwood, US

Oct 25, 2021 4:21 pm UTC

Verified customer

I saw Dr. Sueno on 10/25/21 for MRI of spine follow-up associated with a pain problem. In the past year I've had maybe 20 doctor visits with various specialists, and have found both the front end of Kaiser to be fabulous and all of those specialists to be professional and have a great bedside manner. On my visit, however, Dr. Sueno was rude, condescending, patronizing, and arrogant. When I asked questions he would say things like "did I not just answer that question?" and then launch into a discourse about how it was okay for me to be wrong. Later in the visit, he asked me questions that I had answered only five minutes earlier, and spent a good five minutes explaining how software engineers (like me) made him go through to check the boxes on the software he was using. He dismissed my concerns about underlying etiology. He spent a good 10 minutes lecturing me about the diction he used ("have you seen a PT for any issues related to your back", when the subject was my leg.) Honestly, he could defend all of this, but I'm sorry, it was the most combative encounter with a doctor I could imagine. I had to ask him to terminate the visit so I could leave. It could be fine for some doctors to be rude or gruff or otherwise have bad bedside manner, but as patients, we have invested quite a lot on our journey to get professional help. This kind of (unnecessarily difficult) behavior from a doctor puts a real speed-bump along the path to getting quality care. Of course, there is a rudest doctor, the most condescending one; there has to be, just as there is the most intelligent person. Sadly, Dr. Sueno is in that percentile to the left of the Bell curve, and it is really too bad that patients have to deal with it. The bar is pretty low, obviously.

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