JataShop review: Misleading Product Description, Poor Service 4

Mr. Simms is incorrect. I did not lie about the product's quality nor did I say that the planter was made of plastic. I said that there was "plastic contact material" used in its construction and that it lacked the heft of iron. My email to Mr. Simms follows:

Jason,

I am disappointed to hear that you will not provide a refund for the item I purchased from you that I in turn gave to E. A.Hoffman as a Christmas gift. I did observe your return policy at the time of the purchase and in light of the holiday season and in keeping with other internet retailers I interpreted the purchase as "returnable". I believe that my interpetation was reasonable and to request special dispensation in advance seems, at best, out of the ordinary.

Moreover, the item description on your website makes no mention that the "Antique Silver Leaf" has been applied to an otherwise unattractive, brown plastic embossment nor does it mention (or show in the photograph) that the inside of the planter is gold, plastic contact material. The key words in your item description are Antique, Silver, Iron. I believe that the description is misleading in as much as the item is in fact without the heft and durability of iron and is a composite of silver leaf over brown and gold plastic contact material.

In consideration of the above, I would ask that you reconsider your decision and prvide instructions on how to return the item and secure a refund.

Sincerely,

Steve Fout

I stand by my description of this item and I continue to disagree that JataShop specializes in "quality products" and I certainly do not support their claim of "exceptional customer service" with "a hassle free return policy". My experience is that JataShop falls well short of all three claims.

Avoid.