Billing
I have 2 complains. 1. J2 Global Communications charge me twice per month instead of once per month. When I called them they say it is an "error" and that they will give me a credit (no refund). 2. They had a problem with their servers and my eFax did not work for two months. Called them, they have fixed the problem and only offers me 1 month refund instead of the 2 months i was without services even though it was their fault. I refuse the "deal" since I don't want to pay for a services I did not received.
The complaint has been investigated and resolved to the customer’s satisfaction.
Charge with fraud account
Yesterday we found a charge of $19.99 from J2 Global communication of eVoice service. We didn't buy the service but the charge was made. So, we called our credit card company and asked about it. They said we might have got the service by chance since there are many hidden services. But, they found that it used an old expiration date for our credit card and they would do the investigation. Then, I called J2 Global Communication. They claimed that they have all our information and we bought the service a couple of days ago. We said it is fraud since we didn't buy the service and also my credit card company found that it was from our old credit card (old expiration date) that was not used since we got a new card last Summer. Also, we found J2 has a wrong email address for us. That confirmed it as a fake account and J2 promised to cancel the service and return the money. I asked them to do fraud investigation and charge the person who did it, but they refused to investigate it as a fraud. A strange thing is how anybody is going to buy a voice-forward/fax service with a fake account. Also, we used only paid-phones that can not have those services at all. Is there anyway to charge those guys who makes fake accounts?
The complaint has been investigated and resolved to the customer’s satisfaction.
It happens to me too. Each month they withdrew $29.99 for last 8 months. My bank change my debit card and still we could not prevent our account. Now I am going to cancel my bank account.
"A strange thing is how anybody is going to buy a voice-forward/fax service with a fake account. ".. A salesperson looking for a commission.
Getting unto this site I am not surprised seeing that there are lot of complaint already about the so called J2 Evoice. I have a similar problem with them. First of all this shoe box company operate from India and they claim they are in the California. secondly, it doesn't make much of a sense to charge extra $10 for a service that cost 9.95 even if you do not meet payment for one day for any reason.
I was told this and I then transferred the payment to my credit card from the prepaid card I had initially used, reason being I suspected the credibility of this shoe box company after I had spoken to one of the consultants from India.
My card was charged 19.95 all the way for 9 months as against the 9.95 we agreed upon.
People should be aware and not use the services of this company at all, they are fraudsters and there are better companies that are reputable and they offer the same services even for less.
Phone call scam
Be carefull when answering phone calls from G2 Global communication phone # [protected]. They calling and say they from yellowpages.com and want to update your listing and then sign you up for some ###'s website nobody even heard about. 100% scam!!!
Read full complaint and 11 commentseFax credit card fraud
A transaction from EFAX appeared on my credit card account that occurred on 02/22/2010. The transaction was with EFAX in the amount of $16.95. I did not authorize this transaction. I do not have an account with EFAX and had never heard of them until this transaction occurred.
I contacted EFAX via telephone on 02/23/10 and was told by the EFAX representative that they closed the EFAX account for fraudulent activity, and that they would credit my card within 3 to 5 business days. No credit was made on to my card within that time period. I called back to EFAX on 03/02/2010, and was told this time, that it would take 5-15 business days for the credit to appear on my card. No credit from EFAX was ever posted to my card. On 03/09/2010, I sent them an e-mail requesting that they credit my card immediately. They never responded. I filed a dispute on 03/10/10 with my credit card company. I also contacted a law firm that posted contact info on this website to share with them my story. I hope EFAX gets prosecuted for credit card fraud! I'm so glad I did a search online to see if there were any complaints about this company and so glad I could post my story here! Thank you!
The complaint has been investigated and resolved to the customer’s satisfaction.
In case you want to know where they may have got your card number.
2 Global, Inc. provides Internet services through its two divisions: Business Cloud Services and Digital Media. Business Cloud Services brands include eFax, Onebox, eVoice, Fusemail, Campaigner, KeepITsafe, VaultLogix, Callstream, Yotta280, Mailout Interactive, GDV, BackUp Solutions, SugarSync, Nuvotera, UnityFax, Firstway Digital, Excel Micro, Web24 Group, MXSweep, City Numbers, LiveDrive, MetroFax, FoneBox, TrustFax, RapidFax, Send2Fax and Fax.com. The Digital Media division delivers various content through its digital properties, including Ziff Davis (Including PC Magazine, ComputerShopper, ExtremeTech, Toolbox.com and Geek.com) IGN Entertainment (including AskMen, 1UP.com and UGO.com), Offers.com, and NetShelter (including AndroidCentral.com, MacRumors.com, Neoseeker.com, SlashGear.com and TechSpot.com).[16] Also listed on WIkipedia are Mashable.com and HumbleBumble, Ookla.com, Speedtest.net, Offers.com, emedia, TechBargans.com, GameSpy, ExtremeTech, GearLog, GoodCleanTech, DLtv, AppScout, CrankyGeeks, Smart Device Central and TechSaver.com
As a user of evoice plus' product, my company had grown to the point where i needed to upgrade to evoice receptionist. The website makes it appear that upgrading is an easy process with a 30 day free trial.
What they don't tell you is that you'll have to change all your marketing and advertising because they choose not to port numbers from within their own services.
When talking to customer support, the woman was rude, interrupted several times, and refused to listen to my questions regarding why it could not be done.
An email was sent apologizing for the poor customer support, but claimed that because they get the numbers from two different "pools, " it is impossible for them to port the numbers over, and because they are not a true communications provider, but a reseller, the fcc laws do not apply to them.
I am currently discussing matters with an attorney. I would have never signed up for evoice receptionist - - indeed, i would have never signed up for evoice plus - - had i known that it would be impossible to port telephone numbers. Their website implies they can port any number over to their service, yet they refuse to do so with me. I even offered to pay whatever costs were involved in the number porting up to $1000 to facilitate the transfer, but j2 appears to hold firmly to their conviction that they do not have to follow laws which require telecommunication companies to allow numbers to be ported over from one service to another.
Another thing: beware of any "telecommunications company" that does not have the infrastructure to transfer calls within the company, instead placing the burden on you to write down and / or remember a new number or email to contact.
J2 is such a company. I am ashamed and embarrassed to have ever even thought they were an ethical and reputable company.
I just signed up for the MyFax and something was telling me it was a fraud. I should have looked it up. Well I couldn't log in. I had to cancel my credit card, they charged me $1.38 for what. Now I am going to have to change all of my accounts, it is only $10.00 USD, but who knows if they really cancelled it as I asked. I cancelled it without even looking this up. Serves me right for not listening to my gut. I am in Canada and it would have cost me more than $10.00 and I can't access the site.
I've never heard of the company, but had a bill from them on my credit card!
eBay Motors V.P.P. Payment Invoice #[protected]
this is a fraud from becki stillman, robert gonzales and michael antonio boston,
This mail is confirmation that you were successfully registered as buyer in transaction # [protected]. Your
transaction supervisor is Michael Boston. You are about to participate in a fast, efficient and secure transaction. eBay
Purchase Protection Program is the independent third party that will be overseeing the inspection, ownership transfer,
securing and disbursing the funds. Please follow our instructions in order to complete the transaction safely.
Primary Vehicle Information:
(actual vehicle photo)
Date: Friday, February 25, 2011
Status: Payment Pending
* Item: 2004 GMC Yukon Denali XL
* Overall condition: Excellent
* Title: Clear
* Type: SUV
* Make: GMC
* VIN: 1GKFK66UX4J326474
* Milage: 101, 547 miles
* Buyer Inspection: Yes (per agreement with seller, 5 days test and inspection)
* Condition: Used
* Shipping/Transit 4 business days
* Inspection: Inspected
Payment Information:
As a protective measure for the parties involved in this transaction the funds will be held in a escrow account managed by an assigned
Payment Supervisor, until you receive the item(s) ordered.
All the details required to successfully transfer the funds to the established account are found bellow.
Invoice # Item Title Qty.
Total
Item
Price
[protected] 2004 GMC Yukon Denali XL 1 $2, 880.00
Subtotal: $ 2, 880.00
Shipping and handling via Sellers Standard International Rate: $ 0
Shipping insurance (required): $ 0
Total Item Price: $ 2, 880.00
Seller / Buyer Personal Information:
Seller Details:
Seller: Becky Stillman
Address: 1079 Mill Creek Mnr NE
City/State/Zip Code: Atlanta, GA 30319
Country: United States
Buyer Details:
Buyer: Kell Brown
Address: 233 het
City/State/Zip Code: Atlanta, GA 30007
Country: United States
Delivery Information:
* Name: Kell Brown
* Address: 233 het
* City/State/Zip Code: Atlanta, GA 30007
* Country: United States
* Shipping Company: Mega Freight PVT (LTD)
Get your Item: Pay Now!
Bank name: US Bank
Bank Address: 950 17th St
City: Denver
State: CO
Zip Code: 80202
Bank Country: United States
Holder's name: Robert Lee Gonzalez
Account Address: 3900 Elati St #1509, Denver, CO 80216
Account Number: [protected]
Routing Number: [protected]
Important Usage Guidelines:
After the inspection period is over, you must either accept or refuse the object of this contract.
You will do that by sending us an email with one of the following subjects:
"Approved - Transaction ID# [protected]" (eBay Motors will contact you to complete the transaction)
"Refund - Transaction ID# [protected]" (eBay Motors will refund your deposit in 48 hours)
Copyright © [protected] eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their
respective owners. Use of this Web site constitutes acceptance of the eBay User Agreement and Privacy Policy
Fraudulent charges
A$$holes charged me $29.95 for some kind of eFaxing service. Never heard of them. I disputed the charge with my bank and I'm sure I'll get my money back, but in the meantime, they had to inactivate my card. I have to wait a week for the new card to come. Since that's pretty much all I ever use to buy anything, it's a huge inconvenience.
I did a WHOIS lookup on their website. Here's their contact info in case anyone wants to egg their office or put their phone number on bathroom stalls or sign them up for all kinds of spam:
j2 Global Communications
Administrator Domain
6922 Hollywood Blvd Ste 500
Los Angeles, CA 90028
US
Phone: +1.[protected]
Email: [protected]@j2global.com
If there are any freedom-fighting vigilante hackers out there who want to see some justice for all of the money they've stolen from countless people, here's some info that might be of use:
DNS servers:
ns1.j2global.com
ns2.j2global.com
These people should be locked up. I hope they are inconvenienced at least as much as all of the others they've screwed over.
The complaint has been investigated and resolved to the customer’s satisfaction.
Lost business
This company is likely in violation of FCC regulations. We used them for their virtual service, multiple extentions. On numerous occasions the system just shut down, or reset all our settings to default. Customers could not reach us, or leave messages. Numerous calls to tech support yielded nothing but apologies and they outsource their call center somewhere outside the US. I asked them politely to port our toll free line away and they told me that "we decided recently not to do this". This company is a sham, and they gladly take your money.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Mr./Madam, I am japanese living at work in Brazil. There are several friends in US that I would like to talk more frequently to. So, I reactivate my NYC phone number and arranged to "ONEBOX.COM" to forward all call that I could receive to my cell phone number in Brazil.
Well, for personal reason, I decided to cancel the service. In their advertisement they said about "free 30 days trial period..." FAKE!
By several times I contacted Onebox.com by e-mail and by phone to cancel the service within "one or two weeks". HOWEVER THEY DO CHARGED MY AMEX CREDIT CARD! SO I WAS OBLIGATED TO CANCEL THAT !
Honestly, this was the first time that I had trouble with an US company!
All the times that I tried to contact them by their 'Chat', there was only one attendant: "Ms. Myriem Guessous". Myriem works on "J2 Global Communications" that owns to the same business group...
THE MAIN QUESTION: "I HAVE CANCELLED THE SERVICE IN GOOD TIME (LESS ONE MONTH). HOWEVER, ANOTHER COMPANY, IN CALIFORNIA (HOLLYWOOD) had CHARGED ME! ONE COMPANY THAT I NEVER HAD HEARD about BEFORE!
SO, BEWARE! RUNAWAY "ONBEBOX.COM", "http://www.j2global.com/".
God save US and keep it away from these kind of companies to keep safe his good looking regarding to honesty and liability!
Very sincerly,
ERICK
Please, do you know if did Onebox take much time to cancel the credit card billing?
We have had a terrible experience with onebox trying to steal our 888 number. We had service with another company (tollfreeexpress) that was taken over by onebox. The services we had with tollfreeexpress do not work now and they have refused to port our number away even though we had no agreement with them. We have filed a complaint with the FCC and are still trying to get our number away from them.
continued billing for services not requested
These people keep billing me for services I never ordered. I have cancelled all services twice, and yet they continue to bill me. Each time they tell me it was a computer error and that they will be sending me back the money they have billed me. Each time it is a lie.
In case you want to know where they may have got your card number.
2 Global, Inc. provides Internet services through its two divisions: Business Cloud Services and Digital Media. Business Cloud Services brands include eFax, Onebox, eVoice, Fusemail, Campaigner, KeepITsafe, VaultLogix, Callstream, Yotta280, Mailout Interactive, GDV, BackUp Solutions, SugarSync, Nuvotera, UnityFax, Firstway Digital, Excel Micro, Web24 Group, MXSweep, City Numbers, LiveDrive, MetroFax, FoneBox, TrustFax, RapidFax, Send2Fax and Fax.com. The Digital Media division delivers various content through its digital properties, including Ziff Davis (Including PC Magazine, ComputerShopper, ExtremeTech, Toolbox.com and Geek.com) IGN Entertainment (including AskMen, 1UP.com and UGO.com), Offers.com, and NetShelter (including AndroidCentral.com, MacRumors.com, Neoseeker.com, SlashGear.com and TechSpot.com).[16] Also listed on WIkipedia are Mashable.com and HumbleBumble, Ookla.com, Speedtest.net, Offers.com, emedia, TechBargans.com, GameSpy, ExtremeTech, GearLog, GoodCleanTech, DLtv, AppScout, CrankyGeeks, Smart Device Central and TechSaver.com
I agree with the previous comment. This company is outrageous and l would not recommend them under any circumstance.Several times I have tried to cancel their service as l do not require it and yet l am still being charged. This is a fraudulent act as far l am concerned and shall be reporting them to the Better Business Bureau.
Bad service
A charge of $179.50 appeared on my credit card for a company I never heard of. I called the company in question from the number displayed on the charge my credit card company supplied. A lady named Vanessa with a foreign accent offered to cancel the charge and gave me a confirmation number, she then started asking personal financial information. I refused to give her anymore info and she replied that the charge would be cancelled. The number I called was [protected]. I then called my credit card company and the said since the charge was already processed, they would send me a dispute form and I must return it ASAP.
The complaint has been investigated and resolved to the customer’s satisfaction.
This same thing happened to me, except:
- it was my credit card company that contacted me questioning the charge
- the charge was for $173.94
Capital One gave me the same phone number to call as listed in the original complaint. I haven't bothered to call, but instead have taken care of this through the credit card company (same deal - dispute form which I have to sign and send right back.
J2 Stole my phone number
On March 27th, J2 Communications stole my phone number which I have had for over 15 years. It appears that someone switched it on the internet into my sons name. Obviously this was done without my permission. I lost a lot of business not to mention an incredible amount of hassle and wasted time. I wrote J2 and asked for compensation, but they did not respond. Mr. Sean Hitchings the President is acting in a very unethical manner. He does not respond to my request for mediation nor any form of communication. He won't even apologize or offer anything for his mistake. Nor will he Now it turns out they have an unregulated phone company, however they were supposed to get my permission BEFORE taking my phone number. This is an example of an unethical company from the top down. I would like compensation or at least an explanation of how my number was taken, including who did it. If they don't respond I will have to take them to small claims court.
The complaint has been investigated and resolved to the customer’s satisfaction.
Stay away from J2!
J2 Global Connect "Complaint"
6922 Hollywood Blvd. Suite 500
Hollywood, CA 90028
Primary Phone: [protected]
Complaint Description - Posted [protected]
Open original fax account (623) 321-8XXX on 10/05/06. On March 27, 2008 two new fax numbers were open by mistake. Since it is a yearly contract. J2 Connect charge twice for the March 2008 faxes. $170.53 x 2. J connect will only credit me $311.06 instead of the $341.06. It gets worse J2 decided to close the entire account. Now, my original fax number I only used it for 6 months and it is no longer active. According to Paul H (customer Service Mgr.) It is customary when a dispute it is open and a credit it is use for someone or system to close the entire account. To reactivate my account they want to charge me $10.00 to re-open my original fax number plus $15 x 2 for the use of the previous fax numbers open by mistake plus a $10 x 2 for re-activating both numbers Although we already settle the issue of both fax numbers that where open by mistake.
J2 Response
The $30 dollars not refunded from the two annual fax numbers the customer added to the account was for our Activation fees. It is a onetime $15.00 per number charge and is non-refundable except in certain circumstances. The reason it was not returned in this situation was because, while the customer indicated the numbers were added in error, they were both open for at least a month’s period of time and one of the numbers actually showed use. In these situations, as stated in our customer agreement, we do not refund the Activation Fee. All other portions of the charges related to the two erroneously added numbers was returned. If the customer wishes to reactivate his account with the original number assigned then we will make certain the $10 fee is waived. We apologize for the inconvenience.
My/Client Response
If they are willing to waive a $10 fee to reactivate the account. Why is a credit card is required for fax # 623-321-8XXX if that line it's already paid for the entire year since 11/06. That number was never disputed. It is my understading that additional fees will be charge to my credit card other than the $10.00 fee.
According to a customer Rep Pete M. j2 Customer Support [protected] If you wish to reactivate your account, please contact us and provide an alternative credit card to which we can charge: - The amount previously disputed - A $10.00 chargeback fee - All future charges incurred on your j2 account.
"Why can they just re-activate the number"
Thank you
J2 Response
No company's final response provided
Case Closed.
According to BBB Better Business Bureau
The following grid displays the number and responses to complaints over the last 36 months:
No. of Cmpl Type of Response
25 Making a full refund, as the consumer requested
0 Making a partial refund
22 Agreeing to perform according to their contract
2 Refusing to make an adjustment
3 Refuse to adjust, relying on terms of agreement
0 Unanswered
0 Unassigned
52Total
Complaint Experience according to BBB Better Business Bureau
Most complainants allege billing disputes or difficulty canceling accounts. Many customers complain of excessive hold times, anywhere between 10 minutes and up to several hours, when attempting to speak to a customer service representative. Other complainants allege the fax service does not work or fax numbers are reassigned without notice or justification. A few complaints allege the company does not disclose the fact that the number of faxes you can send is limited or that there is a per page charge for every outgoing fax.
The company responds to some complaints by canceling accounts, issuing refunds, and apologizing for the interruption of service. In a few cases, the company retrieves and reactivates fax numbers or verifies the service is operational. The company further responds by claiming customers have more than one account or that they have no evidence of cancellation.
Final
Hopefully my experience with J2 Global Connect will make you understand not doing business with this particular company. When a person has a positive experience it is mention to 3 to 5 people, but when consumer has a negative experience it is mention to 12 to 15 people. Thank God to the Internet maybe 12 to 15 Million people.
Enjoy your day!
This company has the worst service. They refuse to respond to reasonable requests. They cancelled service after stealing money from my credit card.
They call my house several times a day pitching a Medicare reimbursement scam. I’ve told them repeatedly to stop calling but they won’t.
You are contacting my Business for no reason and I have blocked 10 different numbers from you guys this is stupid and ridiculous. I have contacted you guys as well and spoken to a live RP and even they said they have no idea why you guys would be contacting my company to how about you stop
This is a jewish company that does not care about our privacy. I have a personal dispute with a doctor's office, and J2 has provide this entity my private contact information.
My PayPal account is negative $79.88 I didn't even know this was possible!
I am a very poor person and can't pay that to get my balance out of negative. I don't know who these people are but this is not fair! Help please.
I received a fax message from J2 Global, Inc. with a letterhead " Affordable Business Loans Freeport, NY ( this is a town in Freeport, Long Island NY) .. After reading the scam alerts on the internet, it seemed obvious that using the HeadlinJ2 Global Communications — Stay away from J2! above that J2 Global was using the local town names as a way to avoid using their corporate name.
I keep getting calls from J2 Global with no answer. The first few times I answered hello, then I tried to block them, but different numbers come up. The latest: [protected].
In case you want to know where they may have got your card number.
2 Global, Inc. provides Internet services through its two divisions: Business Cloud Services and Digital Media. Business Cloud Services brands include eFax, Onebox, eVoice, Fusemail, Campaigner, KeepITsafe, VaultLogix, Callstream, Yotta280, Mailout Interactive, GDV, BackUp Solutions, SugarSync, Nuvotera, UnityFax, Firstway Digital, Excel Micro, Web24 Group, MXSweep, City Numbers, LiveDrive, MetroFax, FoneBox, TrustFax, RapidFax, Send2Fax and Fax.com. The Digital Media division delivers various content through its digital properties, including Ziff Davis (Including PC Magazine, ComputerShopper, ExtremeTech, Toolbox.com and Geek.com) IGN Entertainment (including AskMen, 1UP.com and UGO.com), Offers.com, and NetShelter (including AndroidCentral.com, MacRumors.com, Neoseeker.com, SlashGear.com and TechSpot.com).[16] Also listed on WIkipedia are Mashable.com and HumbleBumble, Ookla.com, Speedtest.net, Offers.com, emedia, TechBargans.com, GameSpy, ExtremeTech, GearLog, GoodCleanTech, DLtv, AppScout, CrankyGeeks, Smart Device Central and TechSaver.com
He's right. This all rings true and similar to my own experience.
UGH! Just dealt with these people! Just wanted an online fax company I didn't have to pay $10 for 100 pages.. signed up for their free trial and the signed me up for Evoice which I was told was part of the fax program.. it's not. I was told it would be easy to cancel and everything would work. I was hoping so as I had a very time sensitive document that had to be faxed last night.. I tried for 4 hours.. it NEVER made it through! Tried to cancel via email like I was told.. couldn't.. tried the online chat which is how I signed up.. they were rude and said I had to call.. but I'm hearing impaired and cant understand foreign voices.. that's why I MADE SURE I could cancel by Email or chat session!.. The fax place was hesitant to let me cancel. But finally did.. wanted to know why and did I try this or that..
Then I said again you canceled that voice thing you guys did to like I asked.. Nope separate company...? How is it separate if you tell me it's part of the fax? They send me over there.. LOONG wait time.. Final get a foreign man who I can barely understand who gets mad that I ask him to repeat himself over and over.. but I can't understand him because of my hearing issues! I want it canceled ASAP.. we finally click or so I think.. he comes back on the line and tells me I owe 12.. for a free trial? and that he's lower it to 7.95 if I wanted to keep the service. I told him I wasn't paying a dime. I am not keeping this service and that he is to cancel it immediately as I wasn't told it was a separate service! Supposedly it's all taken care of.. Now to see if they charge me.. This place is horiable! Stay AWAY!
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