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I was ripped of to the sum of £ 500.00 by these people. I wanted an address for an old friend, they gave m e an address that was ten years old and not current! They claim to have a 60 day guarantee but instead of being offered that when I complained, I was told to F.. k off and when I said I would write a review, they said it would be "my funeral." Having now looked into them, I can see that they have NO experience in their line of business! Avoid!
Desired outcome: 75 Shelton street Covent Garden London WC2H 9JQ
I had a very similar experience with investigator247. I wanted to find someone, they charged me over £ 400.00 and the details they gave me were so out of date! I travelled to the address given to me, at my expense. What a waste of time. Clearly they just looked on old databases. I contacted them, spoke with someone calling themselves Adam - he was SO rude and even threatened me at one point when I asked for my money back. I have now reported them to The Police and Trading Standards - Please do the same if you are as unlucky as I have been - the more that report them, the higher chance of them being arrested or this fraud.
I've been trying to get a quote from this lot for a VERY personal and sensitive matter. They took an age to respond to my emails and were not very helpful. I was eventually given a price (expensive) and then I asked about their 60 Day guarantee, that they so proudly boast about on their page. I was told the following: "In the unlikely event we followed the wrong person, then our 60-day guarantee would apply. However, this is highly unlikely and never happens! We are highly experienced and trained at what we do, and we have a good surveillance team. We always work closely with clients to ensure they are satisfied." Surely that makes the 60day guarantee pointless and just a fake marketing ploy. So, based on that, my suspicions were raised. I contacted the ABI (industry regulators) who told me that they had never heard of the person I was dealing with or their so-called "lead investigator." I then looked at any history of the company - guess what, there is none, despite their claims (yes I know) that they have experience since 1987. All very suspicious and highly unprofessional to say the least. I will NOT be spending my money with them and may suggest, that if you want a professional job doing, you avoid them too. If anyone wants proof of this, I have the entire email chain.
Update
I have now just received the following from this lot:
" Never stated that Stuart was in the ABI. I said our sub-contractors and contractors are in either association. You aren't a genuine client - you are just a jealous PI or someone with a vendetta who does not know the difference between North and South London **Redacted by trustpilot** who clearly does not know what they are doing. We are tracing your VPN. Any further business interruption or false allegations will be reported."
A TRULY disgusting way to treat a potential client, just because i looked into them prior to spending my money - I am utterly thankful that i did!
I am more than happy to provide evidence of this to Trustpilot and anyone else who request it.
I had a similar experience with them! Having looked into them, I can say that they dont have the experience that they claim. The owner also runs some sort of secretarial agency and the "lead investigator" seems to not even exist! BE very careful and dont get screwed like I did. I have reported them to Trading Standards in Dorset, where they are really based - TS are most interested to hear from anyone else who has been taken for a ride by them.