The complaint has been investigated and
resolved to the customer's satisfactionResolved Intrust Domains — False Promise
resolved to the customer's satisfaction
After waiting for over 10 years to secure a domain in my name for business I had been in touch with Intrust Domains about that domain which was soon to be released.
Thank you for confirming your interest in the domain jeffreyfisher.com. We plan to offer this domain for sale in the next few days. As soon as the domain is
available for purchase, you will be notified to get first chance to acquire the domain.
Please click the link to confirm your interest in this domain:
[Confirmation Link here]
4845 A Pearl East Circle
Boulder, CO 80301
The wording of the email "As soon as the domain is
available for purchase, you will be notified to get first chance to acquire the domain" implies certainty that I would have the opportunity to acquire the domain. Subsequent contact with the company via phone confirmed that there would be no problem for me to bid for the name.
The end result was a) the site was sold to another buyer and b) they did not contact me.
Their response to their very deceptive communication was:
Actually, this domain was listed by our affiliate to be sold by us - we were only to be the broker. The problem was that the domain was subsequently not released to us for sale. I'm very sorry about this very unfortunate event.
As a result of my trust in this company I did not acquire the domain.
The entire complaint was submitted to BBB of Souther Colorado. No resolution whatsoever. No negotiation for any type of settlement.
Finally the Better Business Bureau indicated that they would not be making any recommendation to the company and there would be no public indication that the complaint had ever been made.
If you are looking to acquire a website that is about to become available, do NOT trust this company to help you!