I have a $400.00 money order for my car payment floating around somewhere in Denver. I sent a $15.00 money order for stop payment, the back of the money order receipt and a copy of the money order that I made after I filled it out. I mailed all of that to Integrated Payment Systems on April 15th, 2008. I called and could never reach a live person until today, but their automated systems says that my money order STILL has not been cashed NOR a stop payment has been put on it. I sent them a certified letter on April 25, 2008, which they received April 28th and I still have had NO response. The Receptionist that I reached today told me to fax my documents to two different people there. Their fax # in Processing is 720.332.0656 and their phone # is 720.332.1000 and press zero to reach the Receptionist! Their physical address is 6200 South Quebec Street, Suite 340, Greenwood Village, CO 80111. They have an "unsatisfactory" standing with the Denver Better Business Bureau and you can see that at www.denver.bbb.org. I filed an online complaint against them as well and will be faxing my documents to them as soon as I get home today. Postal money orders or cashier's checks are the way to go! I will NEVER buy a money order handled by Integrated Payment Systems again!
The complaint has been investigated and resolved to the customer’s satisfaction.