Instant Financial
reviews and complaints

Instant Financial claims to be a secure database, but my account information was somehow hacked from their site and all of my money was stolen. On May 22nd at approximately 9am I logged in to my Instant app to check how much my tipshare was from the previous day and noticed that someone had stolen all of my tip money from the previous 10 shifts I had worked. I work in a restaurant that has unfortunately forced us to use these cards even though none of the employees feel safe using them. Instant issues a card that connects to the account # set up between us and our employer. The card has no chip or name on it. No security at all. Because Instant Financial charges a fee to use most ATMs or if you withdraw money more than once a week you are charged a fee. Same with transferring directly from instant into a bank account. I don't think it's fair or necessary to be charged extra fees to access my money I earned at work. I mean, who else in the world has to pay $5-$10 to access their paychecks? Because I don't want to pay those fees I am limited to the number of times I can withdraw my money from a bank. I usually do this at the end of every work week/ every other work week. As soon as I noticed the fraudulent charge of $363 PLUS the additional $5.50 worth of service fees on my account, I let Instant Financial help center know and began a dispute. I live in Arkansas. I was on day 7 of 7 straight days of work. On May 20th, someone hacked my card information from Instant Financial and they were able to pull my money ($363 + $5.50 in service charges) from an ATM in Illinois. I have my card in my wallet. No one else has access to it. I've never used it for online shopping. The most recent prior personal use of the card was on March 16th. Over 2 months had gone by that I had not used my card because our restaurant was shut down for covid and I had no money going on to the card. Once I contacted Instant Financial (on May 22nd) no one was able to give me any information as to how my card # had been stolen. They also did not let me know how much time it would take to get the dispute resolved. As of May 26th, I still had not heard from anyone regarding my missing money. I contacted them again via their personal chat (thats the ONLY way to get ahold of them). I was given no information about who I was speaking with. They informed me that disputes take 45-90 days to process and that there was absolutely no one higher up that I could speak to. I truly believe that the lack of security with their company is the reason my money was stolen. I am disgusted with the fact that I busted *** my first week back to work after having to stay home for 2 months due to Covid was a complete waste of time. I have bills to pay. I cannot wait 90 days to get my money back that was CLEARLY stolen due to their negligence. I've already paid taxes on that income and now I am out that money as well. I have coworkers that have had money go missing from their accounts and their information hacked as well. This company is screwing it's customers and we are just working people trying to make a living. None of us wanted this. We were all fine with waiting to get our money the next day.

Hello I've recently disputed a charge of my hard earned money And my card was used at a ubreakifix for most of all my money I worked for, for two weeks I call about the status of my dispute and All associates are telling me different things basically saying I would receive a provisional credit than I told I have to wait 10 days and then they tell me that the dispute team is what handles those situations I'm don't even wanna use an instant card if I'm going to have to go through hoops to get my own money .

On 8/20, I attempted to transfer $1400.62 to my bank account (Vystar) from Instant Financial, where my tip payments are held. On 8/23, I was notified that an instant reversal had been enacted and the money had been reversed from my bank account back to Instant Financial. I did not enact any reversal or any transaction other than the original transfer on 8/20. The money did not appear in my Instant Financial account, despite apparently having been reversed. I contacted my bank who explained that the reversal had been initiated by Instant Financial and not them. On multiple occasions, I have contacted Instant Financial and have waited on the phone for an hour at times. Nothing has been resolved and Instant Financial continues to insist that the bank is responsible for the reversal. The money remains nonexistent and I am a student who needs it for my financial responsibilities. Instant Financial has alleged that they will have a supervisor call me back but I have not been called

Taking too long to transfer my money to my bank account with no explanation or notice. Beyond the 1-2 business days. Tips get put on instant financial from employer. I always transfer my full balance to my bank account to pay my bills. Usually 1-2 business days is the normal. This time I submitted my transfer on Monday morning May 11. It's Wednesday May 13th and still no money in bank account. I contacted the online chat help and was told that transfers were taking longer than normal. Person could give me no explanation as to why. There should be no reason for them to be holding onto my money that I worked for, for that long. I need my money now. How is it legal for them to operate like this?