Innovate1Pay Ltd review: Fraud

I made visa payment to innovate1Pay Ltd with is Nigerian Immigration Service payment agent and my money was debited from my account yet they never sent acknowledgement slip and the status says not paid, been trying to get to mashreq customer care service to hold my cash but all in vain.

I try calling mashreq but always kept on hold yet I always get lot of calls from Mashreq Bank credit card department for getting a card. And I am getting every week by someone from Mashreq bank but when I need them I can get them. Please if there is a way you can help me with evidence I paid because my statement still not showing though I already received a message of transaction made.