The complaint has been investigated and
resolved to the customer's satisfactionResolved Idearc — unethical sales technique
resolved to the customer's satisfaction
Unethical sales techniques, , , , my business has been advertising with verizon since 1999, then Idearc takes over, all of my advertising had been the same, and they would send over a RENEWAL contract with the same exact services, that is until 2017 when they slipped in internet advertising on my contract. I did not read the fine print and didn't realize they were now billing me for internet advertising, once I saw it on my bills I called to cancel only to be told "To Bad we have a signed contract" I have been trying to resolve this issue with them for 2 years now, and am getting no where... they are now having a collection agency call and harass me all for services I NEVER wanted... How about doing business in a legitimate manner, you know have an account manager handle my advertising, have an account manager call me and set me up every year and go over my advertising, not mailing me a RENEWAL contract for me to sign that you slipped another service on without my knowledge and then bully me into agreeing to that service... FRAUD in my eyes, talk about taking advantage of customers... SHAME on you Idearc...