Hyundai Motor Americaunethical behavior from service staff at pearson hyundai

U Jan 08, 2019 Review updated:

The engine blew up in 2009 hyundai accent with only 36000 miles on 6/7/18. Hyundai motor approved engine replacement. Pearson did not want to do it and made all kinds of excuses to postpone it. Finally on 9/14/18 they did replace the engine but did not release the car to me. At that time I did not know it was completed. On 9/15/18 they pulled my rental car and I had to pay for it. Finally, on 11/20/18 they told me I could have my car back. That's when I was given the invoice for the engine (under warranty) replacement completed on 9/14/18. Therefore, jason vaughan, service manager, refused to return my vehicle to me from 9/15/18 to 11/20/18. They lied to me. They also held my car with no authorization. Jason vaughan and his supervisor brook brown are both culpable in this unethical behavior. It should be a criminal offense to hold a repaired vehicle because they didn't like me. It cost me $2750 out of my pocket. Total rental fee was $4723.88. Hyundai paid $1973.26. This should never have happened.

Responses

  • Tr
    Travis Hightower Feb 14, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Did they try to get you to buy a car instead of replacing your engine in the first place? Just curious. I have faced a similar situation with a dealership in Lufkin, Texas.

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