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HyppTV review: Jumbo Pack Package 2

I
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2:27 am EDT
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I am a TM-HYPPTV JUMBO PACK SUBSCRIBER (RM60.00 per month) Subscriber since February 2015 (2 years contract/agreement). Honestly I felt being cheated by TM. The more new package they offered, more channel will be excluded from your existing packages and you pay at the same amount without knowing more free channels has been excluded. And you have to pay for channels that earlier offered for free! This had happen to me and those who had bought the same package. During sign-up they offered for 29 free basic channel inclusive EC Insipirasi (Channel 106)-one of the reason why I sign-up for this package. Now with the current promotion (Jumbo Pack-RM63.60) only 21 basic free channel left and EC Inspirasi (effective October 2015 known as Hypp Inspirasi-Channel 111) has been excluded from the free basic channel. If you interested to stream you must subscribe at RM9.54. I had emailed them and ask about this and they replied with this statement "Kindly noted launched channels may be added into the HyppTV Jumbo Pack, if deemed suitable. However, TM reserves the right to replace, add or remove the number of HyppTV Premium Channels in this package. We hope the explanation has reverted to your concern. Your understanding on this matter is highly appreciated" TM want me to accept their terms even the channel become lesser and lesser and yet we still pay for the same amount for 2 years? Now in the month of October 2015, 8 free channel has been excluded, I wonder what free channel left for the existing subscribers will get towards the end of the 2 years contract? And even in this package lots of other channel they giving us for free but believed me those channels are out of rating and you're not interested to watch! I hope TM will look into this matter and please think about their existing subscribers before promoting any new packages. Don't just think about profit wise and deny on our rights because we/subscribers that gives you those profit! You can refer to my conversation with TM representative via email attached.

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2 comments
H
H
HRF
, MY
May 28, 2016 10:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Moreover my friend was offered the same pack by Unifi aales for 199RM and received full service + all the channels within 24 hours. THIS IS AN UNFAIR WAY TO TREAT YOUR LOYAL CUSTOMERS

H
H
HRF
, MY
May 28, 2016 10:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We subscribed to Unifi offer of 30 mbps +Jumbo pack of Hypp tv and were CLEARLY told by the TM rep that it INCLUDES AlJazeera BBC Earth among others. Now we are told it doesn't! Feeling cheated.