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1

I have experience the same problems as others I have read on this website in addition to others.I also experience rage, hair loss, break outs, mood swings, etc.My first treatment shoot my testosterone level was up to 589! A women should be at 200.I was told I did not have to come back if I was not satisfied, but I would not get a refund.I had paid $2950 that I was told my insurance would cover a percentage, which they did not.I filled the forms out truthfully the next time I went, they did not like answers, I was told they could not help me, so I did not need to come back, still no refund.I have seen a man who has a small percentage of ownership in this facility carry files out and put them in his car, I have seen employees put bottles of B12 in their pocket and go home.I received a call
from there one day from a lady who said she was a doctor only to find out later no doctors even working there.The entire staff has changed twice in the pass 2 years.I could continue if I had more room.

Responses

  • Paula Walkup - We are deeply troubled by your concerns with our facility. However we do have to clarify a few key points.
    1 - All of our patients are fully aware of our terms and are informed of our policies before moving forward with any procedure.
    2 - All of our patients carry different insurance policies, therefor it is the responsibility of the patient to contact their insurance carrier to inquire complete coverage's and to ensure accuracy in their plan.
    3 - All of our center are run by a very professional staff, including our medical staff. Patient confidentiality is one of our top priorities.
    4 - All of our center are fully compliant with local, state, and federal law as it applies to patients, supplements, and procedures.

    Last off Paula you claimed to have only been to one visit. However you seem to have a lot of information (which is false) on the last 2 years of the center employees. If you would like to contact our office during normal business hours to discuss further please feel free.

    Thank You -
    HRC MEDICAL CENTERS

    0 Votes
  • Be
    Becky feels better! Oct 18, 2012

    I was so shocked when I read this complaint by someone who claims to be a patient. I have been a patient in the Indy office for over 18 months. The staff is fantastic. From the moment you walk in, you are treated with kindness and respect. Dr. Knieser takes his time and is always available when there is a question. Lisa, the manager lady, is awesome!! She always greets you with a smile and asks how you are doing. It is never about money with her. I don't know what to say about about your experience, but I'm a different person because of HRC. I love my life, my hormones and the staff in Indy!!!

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  • St
    Stan Chance Mar 18, 2013

    I was charged $500.00 for blood work after I called and stated I didn't want treatment the following day. I am in the process of working with FBI and AG's office. Waht they are doing is known as Medical Fraud. Becky works for HRC or Harmony Medical.

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  • Me
    meditations in an emergency May 19, 2014

    They HAVE changed staff twice and recently. Once it was all staff except Lisa (of course) and the main "Dr". This is pretty much a chop shop and they should not be allowed to continue this shady "practice". Lisa is either a sociopath, loves drama or at the very least a bully w a mustache. She lies through her teeth all the time.The "Dr" hides behind her like the pussy he is and only comes out of his office to deal w complaints about 2 times. (inefectively I might add). All of his "help" has been to parrot Lisa. Any other time he was "busy". Even w no patients he's somehow out of reach. ###. He is no real Dr looking out for a patient. He even had to ask me for medical knowledge on how hormones work that he should have had. Im so glad they weren't my first experience with hrt. I would have really been screwed. More so than I am now, being out money against the contract I signed. They have the nerve to ask for more money after cheating me out of what I paid for. Not that it matters since their whole store is one giant scam. Lisa does paste on a fake smiley demeanor every time she sees me but its more annoying than genuine no matter what she says. The new staff they have is clueless but after a while they seem to catch on and get uncomfortable then they are just gone one day. Don't go here. Ever. They ARE all about the money and shouldn't be trusted. If you don't believe me than at least don't let Lisa sell you on giving them a lump sum to somehow save you money. Its ###. You don't save anything since they will just withhold services from you once it goes past what you paid them. Definitely don't come here if you are allergic to ###. You will go into anaphylactic shock and die while they watch uninterestedly and count your money. Have fun kids!

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  • Wa
    was taken advantage of Jul 08, 2014

    In my opinion this is one of the biggest scams going! Ever since Lisa took over this place has gone down hill! She has cheated me out of $1, 250 for services not rendered and will not take calls nor return my money! I have a Lawyer now and I have since found out she has done this to others and has many outstanding complaints of conversion. The staff has constantly changed and makes me think when they see what's going on they leave! Check out the "Dr"'s credentials, I was shocked! It won't be long before this place will go under with the way it's ran and the shady employees and care given! I think Lisa will move on to another State and continue to con people as in the past! When the State finishes investigating this facility hopefully, no one else will fall victim to Lisa and this so called "Dr"! Beware, your health could be at risk!

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  • Ca
    Cardigan57 Jul 08, 2014

    I want to apologize for the previous comment. My "friend" after many glasses of wine shared what she had done to a medical practice online. I know her well, and can honestly say...she is the one with the problem. I wish to stay anonymous in this matter but feel horrible this was done.

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  • Wa
    was taken advantage of Jul 08, 2014

    Nice try Lisa, once again you never seem to amaze me! This is exactly what you did to another comment you didn't like! It is what it is. You can't cheat people and expect them stand by idly and let you continue to scam them!

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  • Th
    Thetruthisbasedonfactsonly Jul 09, 2014

    As I read these horrendous comments about first a medical practice and then a person, I am deeply saddened. I know both Lisa and Dr. O'Brien very well. My husband and I have been patients at HRC since the doors opened. There is has been a lot of turbulence in the office since day one. A lot of the comments on here seem to be personal attacks on the office manager. Lisa has been honest with us regarding any question we have asked. I don't understand the personal ambush on this forum. When Dr O'Brien started she explained that he was trained as an OB/GYN and had a bump in his past, but that was resolved. We have found u

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  • Th
    Thetruthisbasedonfactsonly Jul 09, 2014

    Him to be extremely knowledgeable. Someone saying they had to explain hormones to a physician is absurd. He took the time to explain how the testosterone would help my husband's condition, and he was right. When Lisa and Dr OBrien took on HRC it was in the middle of a huge mess. They agreed to cut the prices in half because they were not greedy. We were marrying off our daughter and our contract had expired. She knew we had been patients for a very long time and didn't have money that day for a renewal. She allowed us to get our inserts and renew almost 3 months later. I cannot speak to what has been posted in the previous comments because we were not involved. I can only tell you that our experience has been extremely good. I would recommend them to anyone. At the end of the day, we all went there to feel better. We feel great.

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  • Up
    Up there Sep 17, 2014

    It has been sold back to Dr. kneiser who was the original dr. As far as Lisa goes, she is a fraud and a thief. After she took over and some people left with the original dr. The place went down the sh$tter in a big way. Even the office started looking very ghetto. Sorry but if you think Lisa was professional, you may not have ever been treated well! After the legal fight for her to get ownership it became something like a nightmare. The new dr. was shady and unkempt. (If you google him his little "bump" as she addresses it, comes up! Definitely will shock a few people and can understand how she got him cheaply! After paying for one year in May 13 as usual, I was shocked that the following Jan was billed 1500.00 Feb 1500 and no money was due until May plus I had placed a1 time fee ONLY on the receipt that I signed. After calling and talking to her her said it was a billing company. I informed her they tell the company what and when to bill so even though I am calling BS, if she refunds the 3000.00 we are ok. Well of course doesn't happen. She promised and then two months later when I remind her, she gets nasty and says take it to the cc fraud dept. because "she" had it taken care of! Nope, lisa you didn't. I cannot begin to tell you what all we had to go through to get it back because they would not co operate! Believe me if there was anyway I could sue her myself, I would! People were leaving in droves when she took over with her shady practices and workers. I never felt well during the year of being treated by the new dr. But dr. Kneiser really made me feel better. She has no clue on running her own business and is a terrible businesswomen. Throw that in with stealing peoples money and not doing everything to make it right. Cannot wait for the Karma Bus to roll up to her door, sweeeet, I just know she's cheated so many others and should not get away with it...

    1 Votes
  • If
    Ifeelwonderful Sep 18, 2014

    The comments that were made in the above post are both slanderous and completely fictitious.

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  • The comments above are not fictitious or slanderous at all. I have been with HRC for a year now and have had nothing but problems getting bloodwork done and having my questions answered. When asked how one person getting inserts more often than another pays the same amount I was given a round about answer. Lisa never once returned my phone calls or emails and now they have been sold and I am out the money I have paid. Very frustrated.

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