The complaint has been investigated and
resolved to the customer's satisfactionResolved Hotmovies.com — never sent movies ordered
resolved to the customer's satisfaction
I ordered movies from this company on line. when I ordered the product it was not listed as "out of stock" so i assumed i would be getting my movies in a timely fashion. After a month of recieving emails telling me the product was out of stock and had not been shipped i contacted the company to cancel my order. the first time i called they kept me on hold so long i had to hang up. The second time they told me their computer system was down and i would have to call them back later. the third time i called they tried to tell me the order was "partially canceled" while they checked to see if it had been shipped already. As i had already recieved an email that day again stating the order had not been shipped and was still out of stock, i knew the order had not been shipped. When i confronted the lady on the phone about the email she backed down and told me they would cancel my order. she said nothing about the "membership" they had enrolled me in without my knowledge. if i had not seen previous complaints against this company on line for this practice i would not have been aware to tell her to cancel my "membership" also. At this time it remains to be seen if they actually did what they told me they would do. I would never recommend this company to anyone and it has made me concerned to order anything like this online again.