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HotMovieSale.com

HotMovieSale.com review: Scam company, doesn't have DVDs but charges 45

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2:02 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Company purports to sell DVDs at discounted prices. Online prices look good. When you order, you receive email to say that the the DVD is unavailable. The DVD never arrives. However, if you try to cancel your order, your credit card is charged. When you call the company, they tell you that you agreed to a membership. If you argue with them, they tell you they can cancel your membership. However, they refuse to remove the amount they have already charged your credit card.
There is no mention of a "membership" anywhere on their Website. Some posts say that when you enter your credit card information when you are making the purchase, there is fine print about terms you agree to.
BEWARE! Don't be tempted by this company's low prices. They don't stock the merchandise. They just want your credit card information so that they can make bogus charges.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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45 comments
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Vraku
, US
Aug 01, 2012 6:50 am EDT

Ever wonder if a deal is too good to be true? They give you a great deal on a movie and then bill you 20 Bucks a month for "joining their club". Rip off artists!

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Tjw826
Colorado Springs, US
Mar 26, 2011 4:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

HOTMOVIESALE.COM is a scam site, there is a hidden bogus membership fee that will get you if you do not cancel in 3 days, I didnt get in to that trap, but if you read the details you are authorizing these people to put tracking cookies on your computer! I NEVER GOT MY DVD, they gave me a shipping date of 2 weeks after the order, saying it was not availalbe at this time, then after a month, they automatically cancel the order so you never get your order! TOTAL SCAM!

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Eric69
, US
Feb 02, 2010 4:21 am EST

These ###s are charging my credit card $9.95 a month for a bogus membership fee that i never agreed to. I bought one movie for 6 bucks next thing u no my card is being billed monthly. what a f*****g scam. I really wish I could fly to Florida right now so I could beat the living ### out of these ###s. But all I can do for now is cancel my debit card which is gonna be a massive pain in butt right now. So beware n dont fall into there ### scam. God I am so pissed.

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Fish281
, US
Jul 28, 2016 7:53 am EDT

I was directed to the website through an article I was reading and it offered a movie related to the subject I was reading. The movie was only $3.79 and free shipping upon registration with the website. Somewhere in the process without my knowledge I commited to a monthly membership at $9.95 per month. I did not catch it until I checked my account online. Once I realized what had happened, I went to the website and was able to cancel my memebership, but I was out the initial $9.95 that was billed. It was very deceptive in luring you into the membership, definitely not a compant to do business with. Live and learn!

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Bliccine
, US
Jul 28, 2016 7:53 am EDT

This site is a TOTAL SCAM! They are putting cookies on your computer for tracking, and they are getting all your personal info by offering false movies sales! Oh, I caught the bogus 19.95 month thing and canceled in time so I didnt get hit with the charges, but get this, after a month of them saying my movie is convienently NOT AVAILABLE, they cancelled my order! So I got NOTHING and they got my info for free!

DO NOT TOUCH THIS SITE!

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Mary Ckark
Rocky Ford, US
Apr 04, 2011 6:18 pm EDT

Every month I have been charged 9.95 unauthorized.Please refund my money.

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jmelees
westminster, US
Jan 06, 2010 1:55 pm EST

HotMovieSale.com respsonded to my complaints and refunded the $9.95. Thanks and caveat emptor

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BBV support team
boca raton, US
Aug 12, 2012 9:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello, I'm Jack from the HotMovieSale Support team.

We take all comments about our products and services very seriously.

Please note that our membership program is optional and there is no obligation to join in order to purchase any of the products we offer. Also, there is no automatic sign up during your shopping experience with us. In order to become a member, you must first agree to the terms and conditions of our offer, which are clearly shown to you before you make a purchase.

Additionally, having a membership entitles you to exclusive money-saving benefits such as Free Shipping on your first order, $5 off the first in-stock item you order as a new member, up to 30% off regular product prices each time you shop, extra discounts every month and much more. Plus, you have access to DVDs, books, music, video games, posters, vitamins and more, all at deeply discounted prices. Also, you are free to cancel your membership at anytime, at no cost to you.

Your satisfaction is very important to us and we strive to offer products and services that our customers value. We ask that you contact our Support Team either by telephone or by submitting a support ticket so that we can help resolve any issue you may have with our products or services.

To contact us, please visit http://www.hotmoviesale.com/support/

We also invite you to see what other customers are saying about our services, please visit our Testimonials page at: http://www.hotmoviesale.com/store/testimonials.aspx

Sincerely,
HotMovieSale.com

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kfoti
Jamestown, US
Dec 13, 2011 8:34 pm EST

Complaints of this website can be found across the web. I almost ordered from them, I just happened to do a quick search for any disocunt codes and all these complaints popped up. On the website now, there is a big paragraph at the bottom explaining things. However, they seem to utilize other methods (such as dropped calls, out of stock) to rip peope off. The really scary thing is the post about them being a retailer on amazon. I automatically trust amazon merchants. Thank you everyone for the warning!

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fabrice1975
West Hollywood, US
Jul 22, 2011 4:00 am EDT

as soon as I pay with your credit card you are a member and you have to pay $9, 95 per month! I won't refund the money. It's a big scam!

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fabrice1975
West Hollywood, US
Jul 22, 2011 3:58 am EDT

don't order big scam they stole me $60!

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fabrice1975
West Hollywood, US
Jul 22, 2011 3:57 am EDT

just noticed they charges me for the last 5 months!
i bought a dvd for my daugter at $10 and it cost me over $60!
Big scam, big mother###er!

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Numb Skull Stoppers
Elk Grove, US
Jun 08, 2011 12:13 pm EDT

Glad that I've seen these compliants for myself. I just placed an order with these ingrates and now before anything happens on my account I'll being calling my bank in the morning to stop payment. But it was strange to me because I placed and order for a movies for $3.43 and it appeared on my bank statement with 4 pending charges of $3.43 each, so these numb skulls are trying to bill me 3 extra times for one movie. I called them and was told that the three charges would be remove once the movie was shipped out. And that it was just to make such that the money was there in my account. I promise I will be stopping chanrges on this. They also send me an email saying that the movie has been shipped. But we will see about that .

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Nanniegirl74
, US
May 02, 2011 11:55 pm EDT

This is a scam company. Only out to rip you off. Stay away!

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CJP
Lake Worth, US
Feb 15, 2011 3:57 pm EST

I don't know if your complaints have made the company change but I went to the website and it has disclosure of trial membership for $1.00 on the bottom of the product information page, and before checkout it is in a paragraph. Did you even see that the membership includes products from other websites for the discounted price. I will try and place the orders and let you know if its worth it or not. I have checked the toll free number and verified that it is working a wait to talk to someone but you can place orders online only. It is clear that 2010-01-03 by anon.y.mouse post allowed me to try it .

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Chris Kinney1
Evansville, US
Dec 09, 2010 6:54 pm EST

To all the people out there who think they got scammed, it says right at the bottom of the order page the terms of use. If you buy a movie, you are signed up for the club. That's why the prices are so low! It states that you are signed up for $1.00 for a seven day trial, and if you don't cancel within those seven days, your credit card is charged $9.95 a month. They even refund the $1.00 if you do cancel.I know because I've bought many DVD's from them using a different email address and credit card each time(in order to get the first-time purchase special of $5.00 off and free shipping every time I order!), and then canceling. You can even click on a join or buy without joining button before placing your order. Just take the time to read what you are getting into and life will go much smoother.

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sugarnspice0844
Enola, US
Nov 04, 2010 5:24 pm EDT

Ordered one DVD on the one-day trial offered by HotMovieSale.com and immediately was charged $9.95 (for what I assumed was the charge for the item ordered, perhaps plus tax?). The item arrived, and another charge for $8.02 was deducted from my Debit Card, and STILL I failed to complain, but I did phone to cancel my one-day trial membership. I still ignored the added charges I'd noticed to give them the benefit of the doubt, and again assumed their error would be corrected. Over time, however, I noticed that no changes or adjustments were made but, because I'd just lost my one remaining sibling and simply hadn't paid enough attention during my grieving time, I simply "dropped the matter" and chaulked it up to my loss. PERIOD. The movie I had chosen (and received) was to be a gift, and the price was low enough that even with the website's fraudulent charges, I figured it would be more of a hastle for me if I filed a complaint or ask for a reimbursement. At the same time, I made a decision to move my checking account to a different institution but kept the original checking account open while awaiting an overdue delivery so that i wouldn't have any problem with overdraft charges in that account when the backordered item finally arrives. I maintained a small balance in the original checking account to cover the cost of the antcipated delivery, plus a few extra dollars to play it safe. Next time I happened to check the original checking account's activity online, I noticed yet another $9.95 deduction had been posted to the account from hotmoviesale.com and I had already called to cancel the bogus membership only hours after the DVD I'd ordered had been received. I've called hotmoviesale.com once again a second time and argued only to be kept waiting for a "supervisor" to issue a reversal of their fraudulent withdrawal from that account...the so-called "BUSY" supervisor never materialized, and the call was abruptly terminated by the representative without one word or excuse. NEVER, NEVER, NEVER think you're getting a bargain from this place; they're impossible to communicate with, totally ignore your phone cancellations, and then fraudulently continue to make deductions from your account or credit card. This scenario is still in Limbo until I see their refund returned to my initial account, which now I must leave active until they do make the refund. What a mess...all for one bargain-priced DVD!

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Norse
Carmi, US
Sep 13, 2010 10:44 pm EDT

I got scammed by them too! I bought a DVD at a low price and was charged a $1.00 processing fee and $9.95 membership fee. There are at least 3 websites that are linked by them. First, www.hotmoviesale.com, then BestBrandValues.com (billing history), and then on their answering service recording, www.smartsavingcenter.com.

I just got off the phone with them and got both the $1.00 and $9.95 charge "refunded". We'll see. She kept saying I agreed to the membership online.

I'll be keeping a close eye on my credit card for anymore unauthorized charges.

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LV71
, US
Sep 05, 2010 12:15 pm EDT

Thanks god I came across this website on HotMovieSale.com scam today is 9/05/10 I ordered a DVD movie Spider Man part one for $3.82 with shipping included it was super saving of the day as they claimed. I ordered it on 8/27/10 for $3.82 with shipping included on 8/30/ 10 HotMovieSale.com charged me another $1.07 unauthorized and then another one on 9/03/10 for $9.95. It is a holiday weekend I have to wait until Tuesday to put a complaint at the bank I might have to close my bank account because of them.

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Carol Coyle
Plant City, US
Aug 28, 2010 12:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This company has been charging my credit card for 6 months now. How do I get it stopped?

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lmclel
, US
Aug 05, 2010 4:10 pm EDT

I have been being billed for 7 months from this company. They have been charging me $9.95 per month for a membership I never agreed to. They only agreed to refund 2 months. So I guess I paid well over $100.00 for the game I purchased through them. don't do business with them, they are criminals!

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BOSS DOG
, US
Aug 03, 2010 7:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

thanks for the info I was just about to use that company when i just happend to see this site oh KING KALULE amiricans are not sore losers we just do not enjoy getting riped off ..U DUMB [censor]..

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TwiceBitten
Sun City, US
Jul 29, 2010 3:47 am EDT

At least you all had heard of this company. My credit card was at first charged $1 by them and then a few days later a re-curring charge of $9.95 began to appear. It was three months before I noticed it and had to file a claim. Now they are disputing the claim. What nerve! I never ordered anything, never heard of this company. Never even visited their website. Well after two months of getting their $9.95 I guess they got comfortable because one of their affiliates kicks in and starts tapping my credit card for another $9.95 a month. Something called RebateGiant.com. Anyway I am still filing out paperwork. These companies are crooks clear and simple.

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G.Rider
Mobile, US
Jul 27, 2010 1:31 pm EDT

The Boca Raton BBB needs to shut these crooks down!
I had the same thing happen to me with Hot Movie Sale...ordered a DVD, they said it wasnt in stock, got my bill and was almost $60 for "memebership charges" that I did not even ask for and they would not remove them because they said I "agreed to them" which I know was BS!
Yea, it's "Hot" alright...so hot you get burned! Avoid these crooks!

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dklouise
La Mesa, US
Jun 17, 2010 1:36 pm EDT

Same thing just happened to me...I am sooooooo p... off. How can they be allowed to even be in business? DON'T BUY ANYTHING FROM THIS SITE AND NEVER GIVE THEM YOUR CC NUMBER. I BOUGHT THREW AMAZON.COM AND THERE THEY WERE!

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Upset to the Max
, US
May 01, 2010 5:20 am EDT

This company just pull the (Your a Member Now) game on me and charged me $19.95.
I have contacted my card company to (Charge Back) the bogus charges.
Its a good thing I watch my account, some of the poor suckers have been bilked from months before catching on.
I'm sure these blood suckers are going to fight this charge back.
Stay away, scam artists

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Rstep1949
Anaheim Hills, US
Apr 21, 2010 8:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

STAY AWAY from this SITE - THESE GUYS ARE CROOKS

I placed an order in December 2009 and received an e-mail the next day about the back order status. I called and cancelled my order the next day and thought everything was ok, then in March I noticed a membership billing for $9.95 that I did not authorize. I called they agreed to cancel but return any funds already paid. The Credit Card compnay will go after them since it is a service and you have to officially cancel then receive a bill for them to do anything.

There was no posting on the website about any fee based membership and my confirmation e-mail made no mention either. e-mail attached

-----Original Message-----
From: confirmation@hotmoviesale.com [mailto:confirmation@hotmoviesale.com]
Sent: Sunday, December 13, 2009 8:34 PM

Subject: Order Confirmation

Thank you for your order at HotMovieSale.com.

This email confirms the items you have ordered.

*****************************************
Some of the items that you ordered are currently not in stock.
Transaction date: 12/13/2009

ORDER # XXXXXX

Shipping Method: 2-Day Expedited Shipping $5.99

ITEMS:

Item: 1x - Carol Burnett: Let's Bump Up the Lights / The Show
Price: $14.10
(price already includes $5.00 savings for first-time purchase)

Shipping Cost: $5.99
Tax: $0.00

Total: $20.09

****************************************

Paid by MasterCard ************************XXXX

Billing & Shipping Address:
XXXX
XXXXX

Email Address: XXXX

****************************************

Your credit card will be processed when we ship your order. You may check your order status when you sign into your HotMovieSale.com account, or you can click on this link to access your account now:
https://www.hotmoviesale.com/store/user/myaccount.aspx?_cu=Nrf9jRgd61iU_weSIMjhzMAvxuJ-bztODEoT7lNNOkDHdqx0WxI6nt1NAjoXvzRqszyfp

If you have any questions about your order contact HotMovieSale.com Services 24/7 toll-free at [protected] or send us a support ticket at http://www.HotMovieSale.com/store/user/support.aspx.

****************************************
This is an automated email; please do not reply to this email.

NOT ONE REFERENCE TO A MEMBERSHIP NOR A MEMBERSHIP FEE.

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B Fisher
Burbank, US
Apr 13, 2010 12:37 pm EDT

They charged me, too! For three months I did not notice the charge. They would not give me credit! SCAMS! DO NOT ORDER FROM THIS COMPANY!

There must have been a very unoticable hidden fine print, and the company thinks it's ok because we did not see it. CROOKS! DISHONEST! HOPE YOU GO OUT OF BUSINESS SOON!

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truth_hurts
Delray Beach, US
Mar 31, 2010 6:05 pm EDT

That's what happens when you don't read. I easily found how to get past the offer and all i had to do was read. Don't blame others for your lack to pay attention to details on a websites. That's like signing a contract without reading it. Sorry if this upsets anyone but the truth hurts.

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heather philbeck
Shelby, US
Mar 27, 2010 10:28 am EDT

i also ordered a movie from hotmoviesale. it said movie usually ships in 24 hours, however each week i got an email saying my movie was not in stock and was on back order. that went on for about a month then they sent me an email saying my order had been cancelled because they coud not get it yet they still have it on their website saying its available and usually ships within 24 hours. also there were charges to my credit card that i never authorized. when i complained they said they would refund my money but ive yet to see any refunds! please do not order anything from these slimeballs. all that will happen is you will wait for movies that will never come and be charged ridiculous fees that you have no knowledge of until it comes out of your bank account.

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Ptochos
Minneapolis, US
Mar 23, 2010 11:20 pm EDT

Thanks for posting your experiences. I wish I could toss a few bucks to the victims, because they saved me from becoming one. Unfortunatly, the scammers would get in and foul that up too.

Please rememeber (and pass on to others) If it sounds too good to be true - Google it!

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DCHS10
Richland, US
Mar 20, 2010 9:05 pm EDT

Hey, anon.y.mouse and King Kalule...maybe you should consider there may be other ways in which these DVD's were ordered, where the purchaser does not go to the website - don't be so quick to assume you are so much smarter than anyone else. I have a feeling that experience should have taught you otherwise by now.
In my case - I did an online search for the 20-minute workout video that I wanted...Amazon came up with three sellers that carried the video. I purchased my DVD (which was not cheap) from Amazon - the seller listed was "themoviepeople". NOT HotMovieSale.com and not Best Brand Values!
The order page through Amazon DOES NOT mention ANYTHING about joining a club! The order confirmation I received came from Amazon as well.
I would not even know to look at "HotMovieSale.com" when the seller listed on my order page was "themoviepeople". If they are not up to no good why so many names?

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WatchOut4Scam
Harrison, US
Feb 25, 2010 11:32 am EST

While reconciling my credit card report, I found this company is making a monthly charge of $19.95 faithfully out of my credit card account. This company was once known as the HMS Movies, PH: [protected], now still charging the same amount by the name of BBV hotmoviessales.com. I may have tried to buy a movie from this company as I do the Ebay retailing. I have never signed an agreement with this company for any movies. Although the this company is charging my credit card, we have not received any products. This is indeed one of the SCAM companies we all need to watch out for. My credit card company ensures I will be getting my money back. There are other SCAM companies and I need to closely monitor my account at least a monthly basis.

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byrbwise
, US
Feb 16, 2010 8:44 am EST

TOTAL SCAM! Glad I caught on before they totally raked me over the coals! Nothing is "clearly stated" any where on the website or the "so called" email notification they sent. I only got emails that my movies have been shipped. At least I got my movies. I agree that they should be removed from the internet. A company should not be allowed to automatically charge your credit account just because they have it from a purchase.

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sik.ovit
Robbinsville, US
Feb 05, 2010 12:49 am EST

I am so glad I saw this, my husband and I were just looking at the movie sale last night picking out the movies we wanted, we were going to order them tonight when we saw the complaints for the first time.we had about 200.00 of movies we wanted, thought this was an awesome deal to get old movies we couldnt find anymore.so glad we saw this first.and I do agree with the comment about, looks like someone may be associated with the scam company and are defending them, seemed too upset just to be someone reading this, and some pretty ugly words.we should be more upset over the scam company than the ones who got scamed.I think they should be taken off the internet too.

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knewbetter
Saint Marys, US
Jan 31, 2010 5:49 pm EST

I can’t speak for others, but I made no agreement.
Isn’t it odd that people were charged different amounts?
Isn’t it odd to call people stupid when one hasn’t even mastered a QWERTY keyboard?
Lawsuit? Over 20 dollars? Nuff said.
Looks like someone may be associated with the scam company and is defending them here.

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knewbetter
Saint Marys, US
Jan 31, 2010 4:49 pm EST

I tried to order a DVD. They didn't have it. I check my Visa statements every month.
They charged me a "subscription" on 9.95 twice the next month.
I'm not fooling with the scamsters. I'm reporting them and closing that credit card.
(Minor inconvenience to me)
I should have known better and checked them out before trying to order something.

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GGIBSON1
Orlando, US
Jan 25, 2010 11:49 am EST

Another rip off company. I guess I should be getting used to this. Their membership is a fraud, I didn't sign up for it, but I got a bill for it. They had no merchandise in stock, whcih was not apparent in the order. These people should not be on the internet.

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mersee
Seekonk, US
Jan 14, 2010 9:58 am EST

I also ordered a DVD in Dec. ... very cheap price. I notice after I ordered it that it came with a $14.99 a month membership fee. I called and immediately canceled the memberships (and so far have not been charged). ... But ... I have not received my DVD ... in fact they recently canceled it saying they do not have it in stock, even though they are still offering it to customers (saying it will ship within 24 hrs). So what gives. I sent them an email asking if they are a scam just trying to get that $14.99 membership every month.

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anon.y.mouse
Greenville, US
Jan 03, 2010 3:10 pm EST

One question for you all: CAN YOU READ? Their prices DID seem a little too good to be true when I began shopping there today, HOWEVER, it is CLEARLY POSTED on their site that -if you choose to cancel your membership in the first 3 days- you will be REFUNDED the $1 trial fee and you will NOT BE CHARGED the $19.95 membership fee! SHEESH! You guys believe anything and then get pissed when you find that you're bent over and asked to assume the position *LOL* I just got my dvd for $7.34 w/ free shipping. I will be calling the [protected] provided CLEARLY ON THE SITE (!) to cancel in 2 days to avoid being charged! *LOL* GET A BRAIN PEOPLE! I hear they have good deals on them on eBay *LMAO* :D