HotelPlanner.com review: HotelPlanner.com is very dishonest about the room type listing

I made booking with room type of Standard Room, King or Two Doubles in Quality Inn Centre Ville montreal via HotelPlanner.com, checked in for 27th january 2023, checkout 28th January 2023.

This means for the room I booked, I should be getting either a standard room with king size bed or a standard room with Two Doubles.

But the hotel gave me a room with only ONE DOUBLE BED. This One double bedroom type is cheaper than Standard Room, King or Two Doubles. I paid extra to get this room type - Standard Room, King or Two Doubles.

With the price I paid, the hotel are supposed to provide me EITHER a King bed or TWO DOUBLES. I got to know from the front desk that the hotel never have a room with one king bed. So, if the hotel does not have a room with a king bed, hotelPlanner should not even mentioned King or Two Doubles. I do not understand why King will be an option. And since they do not have any room with King, they are obligated to provide me a standard room with TWO DOUBLES. HotelPlanner collected my money for this room type but did not deliver this room type. The hotel downgraded me with only ONE DOUBLE BED. I did not want to book ONE DOUBLE BED room when I made my reservation on the 23rd January 2023, that's why I paid extra to have a bigger bed (king) or a room with two doubles.

However, when I arrived, they gave me ONE DOUBLE BED, without my consent. So, I have been calling hotelPlanner agents to process the extra price refund, which I paid to get this King or Two Doubles.

However, the agents keep saying it is non refundable. The thing is, I'm not asking to refund the whole price I paid, I'm asking for a refund on the extra charge since they are unable to deliver the product to me. But hotelPlanner reluctant to do so. I called total 3 agents to discuss this matter, the 3rd agent just ended my call while I'm talking because she doesn't want to deal with my matter. I've never encounter such rude agent ever and I even apologize to her before explaining this whole situation as I understand it is not the agent's fault but they have to deal with customer's frustration.

Also, the hotel mentioned they couldn't provide the room I booked for because it's all booked. If the room is not available at the time of booking, why is it available on hotelPlanner for customers to book it? And then when customer arrived at the hotel, the reception just downgraded customer's room when they check-in without customer consent and doesn't want to refund back the extra premium customer paid. HotelPlanner and this hotel Quality Inn Centre Ville Montreal are being very dishonest here.

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