Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Timeshares and Vacation Rentals HomeAway Complaints #62-81
HomeAway

HomeAway review: the treatment after leaving

S
Author of the review
1:40 pm UTC

I was at this property from 6/29-7/6. While the house was a pleasure to stay in, the owner, Sylvie, tried to accuse of things after we left and refuses to give me my refund. We did not use the washing machine and she is saying it was broken by us and that her staff used it the day of to prepare for us. We never even used it. Also, she complained that things weren't put back in its "original" place. We did not know that we had to roll a television back into the bedroom it was in. She complained about the garbage. Unfortunately, most of our entertaining was on the 4th of July, therefore we missed the first date (nothing to put in it anyways) and there was NO collection on the fourth! We had no choice but to leave it. She complained that the house was messy. We put dishes in the dishwasher to clean, and left the rest for the cleaning crew. We did leave dirty towels on the floor, as we would do for collection in a hotel. I believe a cleaning fee is included in the original amount. Why would we pay for a cleaning crew if I was going to clean the house spotless before I left? What kind of vacation would that be? She will provide you photos, that I believe were even doctored and exaggerated in order for not to give me my refund. I am extremely disappointed in this treatment and will never, ever use HOME AWAY again if this is not rectified and my refund is not given back. I am very weary now of how I will be treated after I leave a property. Also, I left her a nice review and she did not leave a nice review for me, which may affect my future abilities anyways. At best, I want my review removed immediately. I am so disappointed! Please respond.

More
Send message
Copy link
Report
0 comments
Add a comment

More HomeAway reviews & complaints

HomeAway - bad company 35
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
HomeAway - worthless customer service 2
HomeAway - customer service of home away and doubtful business practices 1
HomeAway - rental listing services complaint
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
HomeAway - stay as far away from this company as you can
HomeAway - service
HomeAway - there is no customer service
HomeAway - security deposit refund 2
HomeAway - villa
HomeAway - rent room has too many problems for unprofessional service. the room is unhygienic and unhealthy
View all HomeAway reviews and complaints

  1. HomeAway Contacts

  2. HomeAway phone numbers
    1800 662 594
    Click up if you have successfully reached HomeAway by calling 1800 662 594 phone number 1 1 users reported that they have successfully reached HomeAway by calling 1800 662 594 phone number Click down if you have unsuccessfully reached HomeAway by calling 1800 662 594 phone number 0 0 users reported that they have UNsuccessfully reached HomeAway by calling 1800 662 594 phone number
    100%
    Confidence score
    Australia
    +1 (877) 228-3145
    Click up if you have successfully reached HomeAway by calling +1 (877) 228-3145 phone number 0 0 users reported that they have successfully reached HomeAway by calling +1 (877) 228-3145 phone number Click down if you have unsuccessfully reached HomeAway by calling +1 (877) 228-3145 phone number 0 0 users reported that they have UNsuccessfully reached HomeAway by calling +1 (877) 228-3145 phone number
    USA & Canada
    +44 208 827 1971
    Click up if you have successfully reached HomeAway by calling +44 208 827 1971 phone number 6 6 users reported that they have successfully reached HomeAway by calling +44 208 827 1971 phone number Click down if you have unsuccessfully reached HomeAway by calling +44 208 827 1971 phone number 10 10 users reported that they have UNsuccessfully reached HomeAway by calling +44 208 827 1971 phone number
    United Kingdom
    +64 98 011 377
    Click up if you have successfully reached HomeAway by calling +64 98 011 377 phone number 2 2 users reported that they have successfully reached HomeAway by calling +64 98 011 377 phone number Click down if you have unsuccessfully reached HomeAway by calling +64 98 011 377 phone number 0 0 users reported that they have UNsuccessfully reached HomeAway by calling +64 98 011 377 phone number
    100%
    Confidence score
    New Zealand
    +43 720 884 188
    Click up if you have successfully reached HomeAway by calling +43 720 884 188 phone number 1 1 users reported that they have successfully reached HomeAway by calling +43 720 884 188 phone number Click down if you have unsuccessfully reached HomeAway by calling +43 720 884 188 phone number 0 0 users reported that they have UNsuccessfully reached HomeAway by calling +43 720 884 188 phone number
    100%
    Confidence score
    Austria
    +45 89 882 613
    Click up if you have successfully reached HomeAway by calling +45 89 882 613 phone number 1 1 users reported that they have successfully reached HomeAway by calling +45 89 882 613 phone number Click down if you have unsuccessfully reached HomeAway by calling +45 89 882 613 phone number 0 0 users reported that they have UNsuccessfully reached HomeAway by calling +45 89 882 613 phone number
    100%
    Confidence score
    Denmark & Norway
    +33 413 680 288
    Click up if you have successfully reached HomeAway by calling +33 413 680 288 phone number 1 1 users reported that they have successfully reached HomeAway by calling +33 413 680 288 phone number Click down if you have unsuccessfully reached HomeAway by calling +33 413 680 288 phone number 0 0 users reported that they have UNsuccessfully reached HomeAway by calling +33 413 680 288 phone number
    100%
    Confidence score
    France
    +49 698 088 4172
    Click up if you have successfully reached HomeAway by calling +49 698 088 4172 phone number 1 1 users reported that they have successfully reached HomeAway by calling +49 698 088 4172 phone number Click down if you have unsuccessfully reached HomeAway by calling +49 698 088 4172 phone number 0 0 users reported that they have UNsuccessfully reached HomeAway by calling +49 698 088 4172 phone number
    100%
    Confidence score
    Germany
    +39 694 802 122
    Click up if you have successfully reached HomeAway by calling +39 694 802 122 phone number 1 1 users reported that they have successfully reached HomeAway by calling +39 694 802 122 phone number Click down if you have unsuccessfully reached HomeAway by calling +39 694 802 122 phone number 0 0 users reported that they have UNsuccessfully reached HomeAway by calling +39 694 802 122 phone number
    100%
    Confidence score
    Italy
    +31 202 629 300
    Click up if you have successfully reached HomeAway by calling +31 202 629 300 phone number 1 1 users reported that they have successfully reached HomeAway by calling +31 202 629 300 phone number Click down if you have unsuccessfully reached HomeAway by calling +31 202 629 300 phone number 1 1 users reported that they have UNsuccessfully reached HomeAway by calling +31 202 629 300 phone number
    Netherlands
    +351 308 801 569
    Click up if you have successfully reached HomeAway by calling +351 308 801 569 phone number 1 1 users reported that they have successfully reached HomeAway by calling +351 308 801 569 phone number Click down if you have unsuccessfully reached HomeAway by calling +351 308 801 569 phone number 1 1 users reported that they have UNsuccessfully reached HomeAway by calling +351 308 801 569 phone number
    Portugal
    +34 911 238 309
    Click up if you have successfully reached HomeAway by calling +34 911 238 309 phone number 1 1 users reported that they have successfully reached HomeAway by calling +34 911 238 309 phone number Click down if you have unsuccessfully reached HomeAway by calling +34 911 238 309 phone number 0 0 users reported that they have UNsuccessfully reached HomeAway by calling +34 911 238 309 phone number
    100%
    Confidence score
    Spain
    +46 468 880 133
    Click up if you have successfully reached HomeAway by calling +46 468 880 133 phone number 1 1 users reported that they have successfully reached HomeAway by calling +46 468 880 133 phone number Click down if you have unsuccessfully reached HomeAway by calling +46 468 880 133 phone number 0 0 users reported that they have UNsuccessfully reached HomeAway by calling +46 468 880 133 phone number
    100%
    Confidence score
    Sweden
    +55 212 545 2800
    Click up if you have successfully reached HomeAway by calling +55 212 545 2800 phone number 1 1 users reported that they have successfully reached HomeAway by calling +55 212 545 2800 phone number Click down if you have unsuccessfully reached HomeAway by calling +55 212 545 2800 phone number 0 0 users reported that they have UNsuccessfully reached HomeAway by calling +55 212 545 2800 phone number
    100%
    Confidence score
    Brazil
    +1 (512) 684-1100
    Click up if you have successfully reached HomeAway by calling +1 (512) 684-1100 phone number 0 0 users reported that they have successfully reached HomeAway by calling +1 (512) 684-1100 phone number Click down if you have unsuccessfully reached HomeAway by calling +1 (512) 684-1100 phone number 0 0 users reported that they have UNsuccessfully reached HomeAway by calling +1 (512) 684-1100 phone number
    More phone numbers
  3. HomeAway emails
  4. HomeAway address
    1011 W. Fifth Street, â„– 300, Austin, Texas, 78703, United States
  5. HomeAway social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 20, 2026
  7. View all HomeAway contacts
HomeAway Category
HomeAway is ranked 1 among 61 companies in the Timeshares and Vacation Rentals category
#01 HomeAway HomeAway #02 Interval International / IntervalWorld.com Interval International / IntervalWorld.com #03 Vacations To Go Vacations To Go #04 Westgate Resorts Westgate Resorts #05 Marriott Vacation Club International Marriott Vacation Club International
HomeAway Alternatives
My Vacation Haven 5 reviews Lifestyle Holidays Vacation Club [LHVC] 97 reviews Silverleaf Resorts 114 reviews Beachfront Only 1 review Karma Group 7 reviews