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CB Home Improvement and Maintenance Home Depot 18541 Smock Hwy, Meadville, PA, 16335, US
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Home Depot

18541 Smock Hwy, Meadville, PA, 16335, US
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Home Depot - Kitchen cabinets

Bought some kitchen cabinets from the meadville pa store in august. The expected date on the receipt was 9/22, but the sales associate dan said, realistically, its going to be a few weeks after that. So I called around the middle of october, sadly, no one at the store can find anything... Cant even find the order... Finally talk to melissa, in the kitchen dept, she says they will be shipped on `10/22, and they'll be there friday 10/23. Great, my son flies home to help me install them. We call on 10/23, they aren't there. Maybe just not received in yet. So we go on saturday, dan tries to find then, they aren't there. Talk to hannah in customer service. She calls the vendor, they tried to deliver them, but the store was closed (among the first of several lies, I since have been told the store is nearly 24x7 for deliveries.)... Was told they'll be there on friday 10/30...10/30, no cabinets, truck didn't arrive (second of several lies)... Ask to speak to the store manager,. They gave me mike, who really had a very poor attitude about it... Nothing he can do. So saturday I go to the store, talk to dan, he cant believe it. I either want my cabinets or a refund. Melissa says better call mike... Mike comes, turns out hes not the store manager, (another lie) the store manager is matt. I ask to speak to matt. Mike told me hes not in (another baldface lie). I spent the better part of my career in retail, and i'm not aware of any retail managers with the weekend off. Mike makes several excuses, including my complaint should be with the delivery company, not home depot... I'm sorry, but the check I wrote in august was made out to home depot, not some delivery company. Mike tells me the cabinets are in some warehouse only 100 miles away. Are you telling me, a logistics company cant figure out how to get cabinets 100 miles in two weeks?!?!?! I offered to drive and pick them up. Hell, get me a truck, i'll bring a whole load back... I turned to leave and who is there but another young man, wearing a orange apron with the name of matt and store manager on it... Mike lied right to my face! How can I trust anything you say from now on. Matt wasn't very helpful either., very apologetic, but can offer no resolution... Look, its easy to solve... Pick up the phone, call the delivery company, and tell them to send an extra truck this week. I'd like to speak to someone at the district or area level, someone above matt, it shouldn't take this long to get them the last 100 miles...

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