The complaint has been investigated and
resolved to the customer's satisfactionResolved Hollywood Auto Gallery Inc DBA UltimateCarDeal.com — ripped off 1k deposit - false advertisement, false statements, lies about everything
resolved to the customer's satisfaction
Zachary Kessler is a criminal and has been getting away with murder - totally overconfident he won't be stopped because "Florida has no love for you" he says.
This dealer has been ripping people off for over 5 years. The dispatcher I spoke with advised Pompano Police Department frequently goes to this establishment. Police can't do a thing as this dealer steals cash deposits under false pretenses, hiding behind a "non refundable deposit slip" that cannot be legal as it does not fully disclose all the terms of the purchase contract - victims are misled. Some people have submitted complaints to the BBB. Others just post warnings to others online. I am appalled he can rob cash deposits from people and get away with it even with the police present. The company tricks people into signing a non-refundable deposit by lying and saying the money can be used towards another vehicle if the vehicle is a lemon - then changes story to say that if the engine is good and the transmission is good - then victim is forced to buy vehicle. When you first get there they hand you a document stating they would not force you to buy a lemon when you first get there!
Date of Transaction: 9/30/2009 - Went to "Wholesale" used car dealer who promised 90 day warranty and risk free 3 day inspection period. Gave $1, 000 Deposit for vehi cle in order to have the right to inspect/test drive as the vehicles are parked very close together in a small area. Signed 1K non refundable deposit with the understanding I could use it as a credit towards another vehicle (I had seen two other alternatives so I thought it was safe). Victims are not allowed to test drive or inspect until cash deposit is given. Dealer added $280 for tag & title fees although I just needed a replacement tag (was in the Army). Dealer also added amost $400 for the bogus 90 day Warranty.
Date Problem Started: 10/2/2009 - vehicle did not pass mechanical inspection - would require too much money in mechanical repairs. Dealer would not provide quote on cosmetic repairs and would not provide warranty information until I paid for the lemon in full. They also took my deposit slip and would not give it back though I asked for it twice. I had to contact the Pompano Police because of the intimidation tactics used by this dealer, Zachary Kessler is the name used - most likely fake. I finally got the deposit slip back when the police officers were present. Zachary Kessler refused to let me choose another vehicle, said it would open him up to discrimination lawsuits. He posted on an online forum that he has offerred that option to other customers. He also tried to charge me another $100 for rescheduling the Title company when I tried to reschedule for another day.
Amount in Dispute: $1000.00
Invoice20Number: none - paid CASH DEPOSIT so this individual is getting rich by stealing from people and not even reporting a red cent to the IRS and Florida Dept of Revenue.
Complaint Type: Unscrupulous Selling Practices, FRAUD, Warranty Fraud & Discrimination (dealer abuses mostly single women, disabled, minorities)
Product or Service: Dealership Sells Used Vehicle they knows is a total money pit. Suspect presented vehicle as mechanically good, just cosmetic issues that would cost $350 to repair in house (I have a picture of what was on the windshield). I had contacted the dealership via email and advised I needed reliable transportation to get to job interviews - he knowingly misled me to beleive I was making a great investment when in reality he knew it was a total lemon that I would not buy. He planned on keeping my deposit from the get go. 90 day Warranty they offer is bogus, the vehicle in question had over 150K miles - warranty company confirmed they would not cover repairs on the 2000 Toyota Solara I put a down payment on of 1k. Dealer Pressures customers to put $ down on lemon. cant back out or victim loses refund. Dealer led me to believe I could choose another vehicle if the one I picked was not mechanically sound - he then reneged in front of the police officers I called although his company even posted they have allowed other customers to use their down payment towards another vehicle if the one they chose did not pass a mec hanical inspection.
I am livid.
I was just medically discharged 2 weeks ago by the US Army. I was looking for an
affordable car for work/school, found this place online. They offerred a
3 month warranty, the reason I went in the first place. I was also told I had 3 days to inspect and test drive the
vehicle, but only after a deposit of 1K was given. I was told the vehicle only
needed $350 in body work repairs that would be done by them –I have a photo of
the ad on window. I told him I didn’t care about cosmetics . Before I got there,
I had sent numerous email messages stating I needed a reliable car and could not
afford expensive repairs. I told Mr. Kessler the same thing before I said I
wanted that vehicle. Kessler never gave me a written quote for body work repairs
(broken headlight & side front panel body damage) after I
gave them the deposit –then he started changing the story. I had sent them email
messages asking about the quote, asking about the warranty the day before I went
with a mechanic. The mechanic found so many things wrong with the vehicle, it
was a total lemon. I have a PDF file of the report and pictures of everything
wrong with the car. It would cost way too much to repair. To purchase this car,
I was just about to wipe out my bank account because on top of the car's price,
Zachary Kessler added $300 dealer fees, $400 for the warranty which like I said
is bogus because I called the company and they don't insure vehicles with over
150K, and he also charged about 250+ in title and tag fees although I already
had a tag and just needed a replacement tag / for the metal. When I told them I
was not buying the car, I wanted to check out the other 2 cars I was interested in
they just kept my deposit because refunds are "against company policy".
I called the police because they even took my deposit slip when I got there & didn't return it.
I have the slip because police officers were present when I asked for it.
Resolution Sought: I NEED my $1K back. I only had 3500 set aside for a car to begin with. If he does not return my $, I will take it to court and will request tripple damages plus legal fees. I will also do everything in my power not only to warn the public but also report the criminal activity to every organization and regulatory agency I must report it to.