I ordered a formal dress for an event from this company. I paid extra for expedited shipping. The dress arrived a week and a half AFTER my event. I tried the dress on, thinking maybe if it fit I would keep it. The dress was advertised as having NO buttons or zippers, just a pull on dress. The dress that was shipped to me had a zipper, the material was extremely thin, and the seams did not match up, so it did not sit on the body very straight. I contacted the company via email for a full refund. The first email I received said that it would cost too much to ship back and that they would give me a 15% refund, which amounted to $6.09, that was not worth it to me, so I insisted that they just give me the address, so they came back with a refund of 25% and that still wasn't even half of what i paid for it. Again i requested the address...they did not respond to me for almost two weeks. i had to write yet another email asking for the address, this is the email that i received:
Dear buyer,
Thanks for your email.
Please return the unit for a refund, here is the return information:
no.988,
Dongtai Road,
Changdong industrial Zone,
330000, nanchang city,
jiangxi province, China
The recipient:+[protected]
Note:
1. Please pack it well to avoid damage during transportation.
2. Please write down your order number and invoice ID on a small paper and put the paper in the package.
3. Please do kindly understand that if the product is damaged during transportation, we will deduct a portion of the money.
4. Please provide us with the tracking number when you return the product. If the shipping information shows delivered, we will issue a refund to you.
Very sorry for all the inconvenience caused to you and hope for your understanding. If you have any questions, please feel free to contact us.
If you have any questions, feel free to contact me.
I wish you a happy life.
Best regards,
Mia
This email is the same that others have gotten for different companies. I tried to create a label via UPS to get the process started, but this address will not come up. I even searched google maps and i can't find this address anywhere. This company is a total scam and need to be shut down!
Claimed loss: $48.00
Desired outcome: I want a full refund for the product that is completely useless to me.
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