HiTech Pet Doors — Inferior, though very expensive product
HiTech's Model PX-1 Automatic Pet Door worked sporadically for a few hours, then didn't work at all, and there was no way to discuss my problem with a real person at HiTech to get a possible solution. I
telephoned for several days but only got the automated response, then went to the link for "operator" but no one answered. Finally I started a daily e-mail campaign and got ONE reply, but there was no
further correspondence or requested phone calls from anyone. I managed to find an e-mail address for owner Nick Bonge and wrote him twice, also to no avail.
I returned the HiTech door and got a Solo automatic from Moore Pet <http://www.moorepet.com/ >who are far more sensitive to the needs of its customers. They have real people who answer the phones and answer questions and are quick to respond to e-mails. Miss Piper Cat was a little leery after the HiTech one turned on her, but she was in and out of the Solo door in short order.
Moral of the story is that HiTech has an inferior, though very expensive product, and the grief I've been through should not happen to another person. I highly recommend Moore Pet, for the quality of
their product and superlative customer service.
Sunnyvale CA 94087