Highmark Residential Property review: Residential complaint

This is what I sent to the Highmark Residential property management company on 8/1/22 and I have yet to receive a response back on what was sent.

Good Afternoon-

I am a resident at the Landings at Greenbrooke property, residing in one of the 2 bedroom villas, starting in May 2021. I had waited for 2 years for an open to come about, for one of the villas. I had been excited to live here however that excitement has gone to disappointment and frustration. As a resident, I may timely payments each month and expect better service than what has been provided. Below, I have outlined some concerns that I wanted to address.

• Trash - Trash being left out, especially since I live so close to the trash compactor, continues to be an issue, which I have reported on numerous occasions. Especially during the summer months, trash can wreak and cause rodent issues. Please refer to the enclosed pic coming from this past weekend into Monday. I had to forgo taking my trash out because there was no capacity. I am not sure if this a staffing issue but trash being left out is a huge issue and very unsanitary.

• Rodents-Since living here, I have had 3 rodents, and I have expressed to the leasing staff, I am petrified of mice. In trying to escape from one, I fell and fractured my tailbone in the foyer. I went to the leasing office that day and expressed my concern. I have had to have maintenance staff come to remove rodents, albeit not in their scope of work. I also had Pest Control come out to inspect, in which he found an opening and advised to have maintenance come out and patch the area, to prevent future issues, which I don’t recall being done.

• Pool - I have inquired when the pool would be available, as a resident, I pay for amenities and I do not have access to this. I was told by staff that it was unavailable and that as residents we could use the pool across the street at Ashley Court. That is unacceptable for me as there should be some clear communication going out to residents stating an expected timeframe on when the pool will be available.

As it relates to bulk trash items, I have had to call for pickup on 2 different occasions, one being as recent as today and as a resident, I should not be making those types of calls. There should be adequate staff to handle the property's needs. IF that is not the case, I strongly suggest you assess your staffing needs and hire accordingly, to attend to the needs of this property. I do expect a response back on the items that I outlined above and if I have not heard back within 48 business hours, I will be moving forward with filing complaints with BBB and HUD. In my current profession, I work in an area that handles and file complaints, so I’m fully equipped with how this process works.

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