We, too, have been charged and never gotten a product. The price keeps going up, and the length of the time magically doubled, and the price quadrupled, thanks to an unseen and unsigned portion of the contract that is only visible on their website. We've hired a lawyer and disputed charges with our credit card company to no avail. We don't have the time or $ to fight the BOT onslaught that is Hibu. We are closing our Citi card, losing almost 800,000 airline miles and platinum status in the hopes of stopping the rip-off. They have threatened to sue us.
Recommendation: STAY AWAY FROM HIBU