Hey Curls review: Hair tool does not work. They will not refund. They claim to be a Canadian company but ships from China. Don’t waste your money

I purchased their curling tool, and the product is defective: it pulls hair, leaves it frizzy, and does not function as advertised. I contacted the company multiple times, and instead of honoring their 60-day satisfaction guarantee, I was told that because the box was opened, they refuse a refund — despite the fact that the only way to test the product is to open it.

I have provided videos, photos, and detailed explanations. The product still does not work as promised.

Their refusal to issue a refund for a defective item, paired with deleted customer comments, raises serious concerns about transparency and consumer rights.