HelloEasyHome.com review: Product has not been received / still in processing

I ordered two (2) HP 61 Black Ink Cartridges on September 28, 2021. The payment of $25.18 was debited from my account immediately. After a few days I called the 1-800 number and to my chagrin I received a cryptic voice message related to another company with another name.
I called the 559 number that had the typical message from a cell phone that annouces its number then instructs the caller to leave a message. I have left two Voicemails on the 559 number and no one from the company has returned my calls. I have sent one email seven (7) days after the order to the email address listed on the website and no reply. I can now go the website and it still list my order # as processing.

Hello Imports, Inc
541 Tyler St
Monterey, CA 93940
United States

Phone: 800.247.7331 or 559.312.8155
Email: [protected]@helloeasyhome.com

September 28, 2021
https://helloeasyhome.com

Order #128737 was placed on September 28, 2021 and is currently Processing.

Order details
PRODUCT TOTAL
HP 61 Ink Cartridge - Black, CH561WN × 2 $25.18
Subtotal: $25.18
Shipping: Free 2-Day shipping
Payment method: Credit card
Total: $25.18

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