The complaint has been investigated and
resolved to the customer's satisfactionResolved Hawkinson Nissan — I will never buy a nissan vehicle again
resolved to the customer's satisfaction
It is not only about this day, but the entire process I have experienced owning this vehicle. I bought it NEW in December of '04 so its been owned and driven less than 3 1/2 years.
There are 3 times I brought it in for service from when I bought it until the last invoice the service rep. could print out. So within the first 6 months of owning it, I had to bring it in 3 times. One I know was brakes. This is because I had to bring the vehicle in 3 times for brakes, the last two were on invoice I received. Im not sure what the 1st and second was.
1st and 2nd invoice. May, 19 and July, 6 of 2005. Needed brake work for the 2nd and 3rd time! They finally got it right after the third try, Nissan had redesigned the brakes so they would stop overheating and warping. Hawkinson did loan me a vehicle 2 of these times, but only once did it have the much needed hitch for me to tow my mower. The service manager also agreed to give me a free oil change, which they did do, but also to fill the gas tank... which they did NOT do, and I never got reimbursed for that. One year later (Aug 17) I had to bring it in for a check engine light. They diagnosed emissions and did a $92.47 repair that was not covered under warranty, even though the vehicle was only 1 1/2 years old and had under 50K miles on it. The light came back on less than a week later. So they got it wrong, and then fixed it with another $352.36 repair, again not covered. So I paid roughly $450 to have this problem fixed. A month later, I had to have a bearing replaced in the rear wheel. Since my ridiculously low 36K mile warranty was up, I used my own mechanic. he does a better job, at $20 less per hour rate, and charges me the actual labour time, not the estimated time (which is always way more hours than it really takes) that Hawkinson Nissan uses. This still cost me $432.11. My mechanic said that the bearing was in stock, which led him to believe that this is a common problem with the vehicle. I can't imagine the cost if I brought it in to the dealership. Finally, on this supposedly tough full size truck, I had the shackle that connects the leaf spring to the frame completely break off. I was not hauling a load, it was not under any stress. It broke off, and the spring sprang upward into the bottom of the bed, leaving a large Frisbee sized dent about 4 inches up into the bed. I brought it in to see if this was covered since its part of the frame/suspension and it wasn’t. So I have ordered a new shackle, and am unsure of this total cost. The bottom line is that the vehicle Hawkinson Nissan sold me is a lemon. Other than an oil change and a couple much deserved rental car when I had problems less than 6 months of owning it. They have done nothing. They brag about their #1 rated customer service... I know how they get it... I had the vehicle in 7 times, and never received a customer satisfaction survey. They simply don’t send them out to customers who are unhappy. You would think one of the seven times I was in I would get a so-called "random" survey sent out to me. I’m very disappointed in the service of Hawkinson Nissan, I feel that they promised the world while selling me the car, and then didn’t care once they sold me the lemon. I am also very disappointed with the Nissan Motor corp. for their lack of quality in design and assembly. This is simply way, way, way too many problems to have for a new vehicle. I will never buy a Nissan vehicle again, and will never shop at any of the Hawkinson dealerships unless something is done to change my mind.
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