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Hawkinson NissanI will never buy a nissan vehicle again

Review updated:

It is not only about this day, but the entire process I have experienced owning this vehicle. I bought it NEW in December of '04 so its been owned and driven less than 3 1/2 years.

There are 3 times I brought it in for service from when I bought it until the last invoice the service rep. could print out. So within the first 6 months of owning it, I had to bring it in 3 times. One I know was brakes. This is because I had to bring the vehicle in 3 times for brakes, the last two were on invoice I received. Im not sure what the 1st and second was.

1st and 2nd invoice. May, 19 and July, 6 of 2005. Needed brake work for the 2nd and 3rd time! They finally got it right after the third try, Nissan had redesigned the brakes so they would stop overheating and warping. Hawkinson did loan me a vehicle 2 of these times, but only once did it have the much needed hitch for me to tow my mower. The service manager also agreed to give me a free oil change, which they did do, but also to fill the gas tank... which they did NOT do, and I never got reimbursed for that. One year later (Aug 17) I had to bring it in for a check engine light. They diagnosed emissions and did a $92.47 repair that was not covered under warranty, even though the vehicle was only 1 1/2 years old and had under 50K miles on it. The light came back on less than a week later. So they got it wrong, and then fixed it with another $352.36 repair, again not covered. So I paid roughly $450 to have this problem fixed. A month later, I had to have a bearing replaced in the rear wheel. Since my ridiculously low 36K mile warranty was up, I used my own mechanic. he does a better job, at $20 less per hour rate, and charges me the actual labour time, not the estimated time (which is always way more hours than it really takes) that Hawkinson Nissan uses. This still cost me $432.11. My mechanic said that the bearing was in stock, which led him to believe that this is a common problem with the vehicle. I can't imagine the cost if I brought it in to the dealership. Finally, on this supposedly tough full size truck, I had the shackle that connects the leaf spring to the frame completely break off. I was not hauling a load, it was not under any stress. It broke off, and the spring sprang upward into the bottom of the bed, leaving a large Frisbee sized dent about 4 inches up into the bed. I brought it in to see if this was covered since its part of the frame/suspension and it wasn’t. So I have ordered a new shackle, and am unsure of this total cost. The bottom line is that the vehicle Hawkinson Nissan sold me is a lemon. Other than an oil change and a couple much deserved rental car when I had problems less than 6 months of owning it. They have done nothing. They brag about their #1 rated customer service... I know how they get it... I had the vehicle in 7 times, and never received a customer satisfaction survey. They simply don’t send them out to customers who are unhappy. You would think one of the seven times I was in I would get a so-called "random" survey sent out to me. I’m very disappointed in the service of Hawkinson Nissan, I feel that they promised the world while selling me the car, and then didn’t care once they sold me the lemon. I am also very disappointed with the Nissan Motor corp. for their lack of quality in design and assembly. This is simply way, way, way too many problems to have for a new vehicle. I will never buy a Nissan vehicle again, and will never shop at any of the Hawkinson dealerships unless something is done to change my mind.

Responses

  • Va
    Vash_Gunner May 10, 2010

    We worked very hard to satisfy this customer even tho his warranty had expired. There were some issues with brake overheating and warpage, and we were committed to rectifying this issue. The customer was towing over the capacity of the vehicle which caused his leaf spring fail. Nissan warranty (if applicable) is not liable for abuse of a vehicle. The customer complains about the standard Nissan 36-month warranty period; however, they fail to disclose that they had the opportunity to purchase an extended warranty. As his main problem would have been covered past the original warranty peroid. Some customers are not satisfied no matter how hard a dealership tries. We pride ourselves on having the BEST service department in the Chicago land area and one upset customer can not change that.

    0 Votes
  • Sa
    Sabrina6117 Sep 23, 2020

    If you get something in the mail from these peopke saying you won they lottery do not. I repeat do not go in. Its a bait. All you win if you're lucky is 2 dollars. I was guaranteed to win $1.000. I was told to come in with my id to claim my prize. I called and asked many times before I went in was this a trick to just get me in to buy a car and I was told this was legit and that I would definitely win what ever prize that I stratched off and it matched on the ticket and I would not have to buy a car or anything to get my winnings. I went in they sat me down at a table to fill out a form . Worker ask me what kind of car I was driving i told them a 2020 I was then told to go to the back to put my name in the system to get my prize. They put my name address email phone number. Not once did they ask for my id. I was told to spin the wheel they gave me 2 bucks. Wasted my money and gas and time
    Better Business Bureau warns of prize-winning scratch-offs
    https://www.wsbtv.com/news/local/better-business-bureau-warns-prize-winning-scratch/137884513/

    0 Votes
  • Sa
    Sabrina6117 Sep 23, 2020

    https://youtu.be/uV-9GDtw8gQ

    Same thing happened to me with Matteson Nissian Hawkins in Marteson Il . Wish i saw this earlier before i went in to claim my prize

    https://www.google.com/amp/s/www.wsbtv.com/news/local/better-business-bureau-warns-prize-winning-scratch/137884513/%3FoutputType%3Damp

    i received a card in the mail. you and it said if you strached off soe numbers and if it match that you win the prize you strached off guarantee.

    i won srratched off the numbers and saw that I won $1, 000 according to my strach off card. on the card it says if you won to call [protected] immediately

    i called the number and the lady who answered after I gave her info and she confirmed that i was a winner told me to come in with a id to claim my prize.

    she said i would have to make a appt this week to claim it.

    i asked could i come in today she said yes and ask what time.

    i told her now since i flew to the car lot after reading the card and fine print confirming that i really won. she said come right on in and to bring the card and my id.

    i asked her again is it true that i won or is it a scam to get me to buy a car she said yes its true you won what ever prize you strachted off and no you dont need to buy anything to claim your prize.

    i went in a man filled out a form asking me what type of car i drive as soon as i said i have a 2020 he said okay lets go put your info in they system and pick up your prize.

    i went to a computer system they had in the back he told me to spin the wheel. i left out with 2 bucks. this is very deceptive and a waste of my time and gas. This needs to be stopped i was counting on that miney to buy winter coats for all my 8 grand kids im raising abd my self and to pay off

    0 Votes

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