Hammondsport/Bath KOA review: Paid for a luxury cabin that amenities were not working in.

5/19/23-5/21/23 - reservation at KOA. IT was a buy 1 night and get the 2nd half off. 1st night we noticed that the fridge was not getting cold. We called the office after hours number that was on our welcome sheet, and it stated that it would be sent to staff so that they could respond. Also note that coffee maker was broke and there wasn't any hot water in the bathroom. At 11:30pm, I needed to run to TOPS at to get Styrofoam coolers and ice(which totaled $22.63) so that our food wouldn't spoil, because they never called us back that night. The owner(husband) showed up at 9:30am on Saturday(next morning) after we called again and had to switch out the fridge and fix the hot water in the bathroom. He was a nice gentleman. We asked about any reimbursement, but he stated that his wife runs the store part, and we could talk to her. On Sunday when checking out we discussed with the young woman running the store and she was very nice and felt bad about our experience. She told me to call on Monday and the owner would be in. I called Monday and spoke to a woman who stated that she was the manager, and the owner wasn't in. She told me that I will most likely get nothing back because we had had 1/2 off already. (it was a buy 1 get 1 free, but we get buy 1 get 1 1/2) I explained to her everything that we had gone through, and even though we got a discount we should still expect working amenities as guests. She stated that she would have the owner call me back. No-one ever called me back. I called on Wednesday, owner still wasn't there, and manager told me that she had talked with owner, and I would get nothing back. I explained that we have been coming there for 6 years and they won't even refund my ice and cooler money that I had to spend because their appliance wasn't working. She stated that that was correct. They were not very friendly and refused to even let me talk with the owner over the phone.

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