The complaint has been investigated and
resolved to the customer's satisfaction
Guthries PharmacyJohn Guthrie

I have been using this Pharmacy for all my family medications for several years now, I really trusted them, and have only had one other problem with them, I went in today 1/13/2012 to pick up my prescribitions which was my Alprazolam, pro-air and Hydrocone, and my dicylomine, my Dr had called these in for me on the 11 of this month, but I did pick them up until the 13 today, I have Mecaide and payed my usally co-pay of 3.oo per item, I left the the Pharmacy and got home, I have a medicine depense Box for all my medicines the pills, so I started to put them in the boxes when I noticed that I was short on my subscription, of Hydrocodone, I only had 60 pills, not the 120 that my Dr had wrote the subscription for, on the information sheet it also had 120 but there was not 120 only 60, so I went back to the Pharmacy and told the Tech that they had shorted me the 60 pills, she asked for the bottle and I explanied to her, that I had threw away the origional bottle, but had the paperwork and the pills, I had been gone from there less than 45 mins, , so she told me they had to have the bottle to check the nos on the bottle to make for sure I guess what container they came from, so I told her that I use a pill containers for my medications, so I dont have a bunch of pill bottles laying around my home, the same NDC number is found on the paperwork that comes along with the medications, thats also on the puill bottle, I throw away the bottle and also the labbleing on the bottle because it has my personal information on the bottle when it goes into the trash anyone can get you name address, and phone number, I asked them to give me the rest of my prescribition, and they refued, they told me they would count the medication at the pharmacy and they would let me know, so I left and went home, I called them and Mr Guthrie awnsered the phone, I asked him if they had counted the medication and he said yes, and they were fine on the count, but that could not be true because I did not get them, they made it sime like I had took the pills and took out 60 and then went back to the pharmacy and asked them for 60 more, this is not what happened, the Initals on all my medication was JG, I did manage to keep 1 other pill bottle after going home, because of this issue, I am on medicaid I cannot imagine what happened and why they dont have the 60 over unless someone there who counted the pills kept them, I dont want to belive that, but why else did this happen and I have absoultly no reson to lie about what I got, the pill bottle they gave me I dug out of the trash, but the labbeling I could not slavage, it was torn into so many peices because of the labbeling being so sticky, Anyway, I feel very hurt about this not only did I trust them but this same thing happened the month before on 20 pills same medication hydrcodone, I even said that to them, Mr Guthrie was irrate to say the least, he made accusation toward me even after me explaning, that I use a pill dispenser, I was hoping to find out my rights, and if possible my next step, who should I contact? Thank you


  • Pa
    panthergirl Jan 14, 2012

    You have the right to know that it is a prescription not a subscription or a prescribition. You have the right to ask the pharmacist to count the pills in front of you, especially since you claim you've had this problem in the past. You have the right to learn how to spell. But mostly, bless you, you have the right to remain silent.

    1 Votes

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