GreatGlam.com reviews and complaints

I agree, I have an order placed in June and it was only partially shipped. Can't get them to answer the phone or Chat or my emails to find out current status. They used to be great, what happened? I finally lodged a complaint with the BBB to try and get an answer.

Ordered two months ago, package still has not shipped! Requested a refund for shipping based on the delay was told this "We cannot provide a specific arrival date or refund shipping as Special Order shipping was chosen."

Thank you for choosing Great Glam. Unfortunately, due to a processing issue with our previous manufacturer your order has been delayed and your remaining items are on back order with them which will delay the fulfillment of your order for 4-6 weeks from 6/14. We cannot provide a specific arrival date or refund shipping as Special Order shipping was chosen.

Over the past several months many of you have experienced delays for the delivery of the garments that you have ordered through our online store. You know that Great Glam stands for quality at every level, from the production and design of our garments to the concierge customer service that we guarantee to all our customers, but we understand that this wait time can be frustrating. For that reason, we would like to extend an apology and assure you that we are diligently working to fill your order as soon as possible and will continue to update you as to the status of your shipment. We are currently in the process of changing manufacturers to avoid this delay in the future.

We are extremely grateful for your continued patience and patronage, and we assure you that we are doing everything in our power to address this issue moving forward.

Once again, we apologize for this shipping delay and thank you for your patience and understanding. Finally, thank you for your business. We truly appreciate our customers’ support.

This is by far THE WORST CUSTOMER SERVICE EXPERIENCE EVER!

Hello all. I have been a customer of great glam for quite some time now. I would say about 10 years. I have bought several dresses from them- nothing else. I will agree that they are not the highest quality, but they are so inexpensive, that is to be expected. I have always loved everything I have gotten and it always fits perfectly. Recently however, I hit a little snag. I ordered 2 dresses that I didn't like when I received them. They were cute- Just didn't look the way I expected on me- So I sent them to be returned. It has been a month since I received the order, and I sent it back the very next day with their shipping label that they provide to you through the website. I am a little annoyed with the time it is taking but am trying to be patient. I will repost when the refund goes through to let you know how long it actually took- as of now it has been 4 weeks. Seems a little long for a return to be processed.

Someone ordered from the web site greatglam.com with my credit card I want it canciled before its to late I have the police involved and I need someone to please contact me Tamika is my name thank you

i ordered a dress from greatglam last month and stillhavent receive anything!

Great glam I'm a potential customer and the reviews are really shady ! Some good some bad but if dishonesty is your moto. Than karma is just around the corner for thieves ...

it was written on the site, any order over $75 will be shipped for free both international and local . my order was up to $79 only for me to receive a note from royal mail that the poster did pay postage fee and dye to that i will have to pay £17.69 which is $28.94. my problem is why should they lie that any other above $75 is free shipping when they know they are not going to do so? i called this hidden charges. and please they should be clear with their customer. no one wants to do business with company whose not loyal. am just gonna call royal mail to return it and will get my money back.

Jessybaybee,
You are so stupid and UN-eduction for using PayPal.

Unfortunately, Great Glam was my favourite place to purchase clothing from, but never again. A few months back ( I even blogged about this ) I didn't receive 3 packages (I live in Canada) so since I made the purchases thru Paypal, I opened claims. I tried contacting Great Glam, but they're customer service just told me the packages where on their way. So I did what was my obvious right, I opened claims & I won each case. meanwhile, I was was ordering more items until a few days ago- they refunded 2 orders I made, without reason.

I contacted them, and the next day got an email stating that because of a chargebacks (IE: refunds) on my account, they could no longer fulfill my orders. WTF? I was so angry, so I contacted customer service & explained that it was my right to open claims- I apologized but they kept repeating that it was their 'policy' to take away ordering rights- apparently my claims messed up their business. I find that hard to believe, as people on their Facebook page would often say that items weren't received & that they would open claims- not anywhere does it say on the Great Glam site that this is their policy, not did they ever mention while I spoke to them thru Paypal that my claims would result in this mess. The manager told me they don't even have to publicly post that information- UM, then how are people to know about your stupid policy? they said 'you should have talked to us, & we could have helped you' ...I did, I communicated with them thru Paypal! It took them 3 months to start taking away my ordering rights. I also opened another claim with them about 6 days ago, turns out my neighbour got my package in the adjacent mailbox kept for larger parcels & simply didn't look at who the package was for. She came to my house & gave my parcel back apologizing- no big deal, I removed the claim & 2 days later got that response.

Whew- needless to say, I was so upset. I love most of their clothing & they just didn't give a ###. I had no idea companies could take rights away like that, this is 2013 for gods sake. I hate how they couldn't handle giving back refunds, what was I suppose to do? let them keep my money & not get over $300 worth of clothes?! I spent so much money with them the last 3 years, I'm kicking myself for even ordering with them at all. I mean, what kind of company uses Paypal as a checkout option, but doesn't abide by the rules?! Paypal couldn't even help me, they agreed it was a ridiculous rule- even told Great Glam my account is is excellent standing, but they just didn't care. such a form of discrimination. Around that time, other packages from Ebay & and one from Gojane didn't arrive. Those companies still let me order with them all the time.

Prior to this fiasco, Great Glam was awesome. I got my stuff in 3 weeks, sometimes 2 weeks- never had a customs fee or complaint. I always get compliments on my clothing, & I always praised this site to people. I just don't get why they can't handle giving back money to somebody? they make so much weekly. Ridiculous.

I have been a customer for more than 2 year and love the service and the clothes (sexy). Never has a problem with nothing. I recommended and I don't work for then.