Gravesend Halfords review: Charged for aircon gas none in it

am writing to raise a formal complaint regarding the air conditioning service carried out on my vehicle at Halfords on Sunday, 28 June.

I attended the branch for a free air‑conditioning check and was informed that my vehicle required a gas refill at a cost of £139.99. I agreed to the service on the understanding that the air‑conditioning system would be filled and functioning afterwards. However, once the service was completed, the air‑conditioning was still not working. I was then told by the staff member who carried out the work that the issue must be related to the filters.

On Monday, I arranged a full diagnostic check with another provider. Their assessment confirmed that there were no faults with the filters or any other part of the air‑conditioning system. They also confirmed that no gas had been put into the vehicle at all, despite my being charged for a refill.

I have used the Halfords Auto Centre in Strood for over ten years for all of my vehicles, and the service there has always been exceptional. It is extremely upsetting and disappointing that when I visited the Gravesend branch, I was misled and effectively charged for a service that was never carried out. This experience has left me feeling conned, and I am not happy with how I was treated.

I have attached the Halfords receipt showing the charge for the gas refill, along with the diagnostic report and the subsequent gas refill receipt from the independent provider. These documents clearly demonstrate that I was charged for a service that was not completed.

I expect a full refund of the £139.99. I have also contacted my bank to make them aware of this issue.

Thank you for your attention to this matter. I look forward to your prompt response.