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GoodnightMacaroon Customer Service Phone, Email, Contacts

GoodnightMacaroon
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www.goodnightmacaroon.co

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GoodnightMacaroon Reviews 6

ComplaintsBoard
J
9:18 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

GoodnightMacaroon Goodnight Macaroon are THIEVES

Goodnight Macaroon ARE SCAMMERS. I placed an order in April 2023, when it arrived the quality was TERRIBLE and it was missing some items from my order. I started a refund in May and followed all of their instructions, including paying for the shipping and sent them a copy of the receipt with tracking number. They replied saying they’d process the return and it would take 3-7 business days for the refund. I’ve never received a refund and they have ignored all emails since. They took back the merchandise, after not shipping the full order to begin with, and NEVER processed the refund. They stole $250.60 from me plus the $17.38 I spent to ship it back to them. DO NOT BUY FROM THIS COMPANY!

Recommendation: DO NOT BUY FROM THIS COMPANY!

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Verified customer This review was posted by a verified customer. Learn more

GoodnightMacaroon Disappointing Experience with Goodnightmacaroon: Cancelled Orders, Poor Customer Service, and No Returns

I gotta say, I was pretty disappointed with my experience at Goodnightmacaroon. I mean, I've never written a negative review before, but I just had to share my thoughts on this one. I was really excited about my two separate orders, but then I saw all the negative reviews and my excitement just went out the window. I wish I had checked those reviews before I made my purchase, but I trusted all those bloggers promoting the website.

So, I decided to cancel both my orders right away. I sent multiple emails to the reps, but I didn't get much of a response. And then, to make matters worse, they ended up sending both my orders anyway, even though I had tried to cancel them before they shipped. I only received one of the orders, and the other one has been sitting in LA for a few days now according to the tracking.

I told the reps that I wanted to return the order I did receive, but they told me that I could only get store credit because it was 25% off. I mean, come on, that's just not acceptable service. It's not worth the hassle. I would recommend ordering from other websites like vicidolls, free people, urban outfitters, and hellomolly instead.

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GoodnightMacaroon Complaints 4

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C
6:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

GoodnightMacaroon returns/exchanges

This company truly has the worst costumer service ever. I will absolutely never buy from them again. I have emailed multiple times over the past month about a sweater that I returned. They responded once asking me to provide the tracking number, which I did, showing that it had gotten there weeks prior. They haven't gotten back to me since which was weeks ago. DO NOT SHOP HERE! Shame on you, Goodnight Macaroon.

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A
12:16 am EST

GoodnightMacaroon horrible service, misleading, money trapping website!

I ordered a pair of OTK boots. First off, those boots are ONLY for women with extremely skinny legs. But there is no such mention of this important detail on their product description.
Second; they mention it will take 3-5 days to ship the order. My order took more than 15 days to ship. Upon emailing them several times i get a reply finally! A shipping label was created. There was no shipping activity on my label for about 12 days. The label was given to me just to fool me so that i can think my order has been shipped.
I sized up for the boots reading all the reviews despite of that they didnt fit. ( only for skinny girls ) and mind you, im true Us size 4 in bottoms clothing but i had a hard time breaking into the boots.
So I immediately packed them n sent them back.
After i do so, again there is no email from them for several days. Finally i get an email saying my return was recvd. But again no further action.
I politely emailed them asking for refund after a week. Only after i emailed them, they sent me a store credit.
I wanted refund but they wouldnt agree. I emailed them several times asking for refund but they r cheap theives after all!
Their amazing return policy says if u get 25% or more discount on an item, ur not eligible for a refund.
Now they keep gettin 25-30% discounts literally every week. So this policy is basically to trap people into buying things as they r never going to refund!
This is the most horrible return policy i have heard off; me being into E commerce industry.
Dear GM, u really cannot get away with this! I will post this review everywhere so that no one makes this mistake of buying from ur FRAUD STORE!

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A
7:20 am EDT

GoodnightMacaroon they cheated me

Another Chinese website with cheap Chinese clothes. So don't expect them to have any kind of customer support.
They charged me right after I made my purchase. But it never arrived, unfortunately.
I tried to contact them numerous times, sent 10-15 emails and got 0 responses. I feel cheated.
So this website is not worth your attention and you should stay away.

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Is GoodnightMacaroon Legit?

GoodnightMacaroon earns a trustworthiness rating of 51%

Think twice and be always careful when sharing sensitive information.

Our conclusion: ComplaintsBoard’s research finds GoodnightMacaroon trustworthy, but it’s still important to be cautious. If you are considering dealing with GoodnightMacaroon, ensure you understand the risks involved before deciding.

We found clear and detailed contact information for GoodnightMacaroon. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Goodnightmacaroon.co has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • GoodnightMacaroon protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to GoodnightMacaroon has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
  • We conducted a search on social media and found several negative reviews related to GoodnightMacaroon. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
C
3:03 am EDT

GoodnightMacaroon I will never order anything from goodnightmacaroon again!

When I found GoodnightMacaroon website I just fell in love with all the beautiful designs! I also followed their Instagram page and finally decided to order something. Ordered two dresses in medium size. When my order finally arrived I was extremely disappointed with the low quality of material! Everything look very cheap and nothing like pictures!
There was also a sizing issue. Both dresses were marked as medium size, but one was super tiny and another one was super huge! I contacted GoodnightMacaroon customer service and asked for a refund and the only thing they said was that they do not accept returns. I'm very disappointed with GoodnightMacaroon!

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StefanieIone
US
Nov 13, 2018 1:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

BEWARE, BEWARE, BEWARE...this company will rip you off. I placed an order 8 weeks ago totaling $180 and have yet to receive it. They are no longer responding to my emails. I'm not the first to be ripped off and I'm sure I won't be the last. Clothes come from Hong Kong, quality is not great and sizing is way off.

About GoodnightMacaroon

Screenshot GoodnightMacaroon
Goodnightmacaroon is a popular online fashion retailer that offers a wide range of trendy and stylish clothing options for women. The brand has been around for several years and has gained a loyal following due to its high-quality products, affordable prices, and exceptional customer service.

One of the standout features of Goodnightmacaroon is its extensive collection of clothing options. From dresses and tops to pants and skirts, the brand has something for every occasion and style preference. Whether you're looking for a casual outfit for a day out with friends or a formal dress for a special event, you're sure to find something that suits your needs.

In addition to its diverse range of clothing options, Goodnightmacaroon is also known for its attention to detail and commitment to quality. All of the brand's products are made from high-quality materials and are designed to last, ensuring that you get the most value for your money.

Another key factor that sets Goodnightmacaroon apart from other online fashion retailers is its exceptional customer service. The brand has a team of dedicated customer service representatives who are available to answer any questions or concerns you may have about your order. Additionally, the brand offers free shipping on all orders over $100, making it easy and affordable to get the clothing you love delivered right to your doorstep.

Overall, Goodnightmacaroon is a top choice for anyone looking for stylish, high-quality clothing at affordable prices. With its extensive collection of clothing options, commitment to quality, and exceptional customer service, it's no wonder why the brand has become a favorite among fashion-conscious women everywhere.

Overview of GoodnightMacaroon complaint handling

GoodnightMacaroon reviews first appeared on Complaints Board on Aug 11, 2016. The latest review Goodnight Macaroon are THIEVES was posted on Oct 8, 2023. GoodnightMacaroon has an average consumer rating of 1 stars from 6 reviews. GoodnightMacaroon has resolved 0 complaints.
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  1. GoodnightMacaroon Contacts

  2. GoodnightMacaroon phone numbers
    +1 (941) 538-6941
    +1 (941) 538-6941
    Click up if you have successfully reached GoodnightMacaroon by calling +1 (941) 538-6941 phone number 0 0 users reported that they have successfully reached GoodnightMacaroon by calling +1 (941) 538-6941 phone number Click down if you have unsuccessfully reached GoodnightMacaroon by calling +1 (941) 538-6941 phone number 0 0 users reported that they have UNsuccessfully reached GoodnightMacaroon by calling +1 (941) 538-6941 phone number
  3. GoodnightMacaroon emails
  4. GoodnightMacaroon address
    4283 Express Lane Suite 634-667, Sarasota, Florida, 34249, United States
  5. GoodnightMacaroon social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
GoodnightMacaroon Category
GoodnightMacaroon is ranked 675 among 724 companies in the Fashion and Style category

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