GoodLife Fitness review: fees and cancellation of policy when it should have been on hold

Greetings, customer complaints department, loyalty department

I had experienced trouble paying on my account and had inquired about a hold or payment reduction. I spoke with an agent back in August and had a hold put on and lifted previously. The agent and I did not have a good conversation but I was under the understanding there was a hold on my account.

However, the hold was not put on they said because I wanted to pay? I believe I had a further conversation on another day and a hold was applied. I stopped into the club to see where my account was at and the informed me I owed over $ 500 dollars but could pay $343.00 to get reinstated.

I called customer service and explained I was under the understanding there was a hold on my account, the agent replied that I had spoken with some in august and I asked for no hold. I told her was on a medical and had Alberta works income right now and simply could not pay a large amount but if they could work with me I could get going again on payments as I get student loans on January 1.

The agent was rather snippy and demeaning and said because the note was on file this dismissed my conversation. I informed her that perhaps it was one side of the story and my side was not entered, that I faintly remember speaking with an agent and they were unaccommodating and the conversation did not go so well. However I was I thought I had spoken to someone else since then, she replied there were no other notes.

I asked to speak to a supervisor, the agent declined and informed me she had provided the correct information so I would not be speaking with a supervisor. I asked again and she declined. I am deeply offended at the attitude I am being met with I have been going to Good life for a few years and fell on hard times, obviously that means that the agent gets to treat you like a less valued customer. I have never dealt with a company that refused to let e speak to a supervisor when I was dissatisfied with the customer service or conversation I was having with the front representing agent?

Please have a supervisor or loyalty team member call me back at [protected]

Delilah Antonsen
#421 3011 James Mowatt Trail
Edmonton Alberta
T6W 3P3

[protected]
[protected]@gmail.com