This location is a RIP off. I fulfilled my membership in June 2019, since then they have debited my account for 600$. I did the cancellation correctly, I have a cancellation number and its impossible to contact anyone concerning this matter. I even contacted the CEO Adam Zeitsiff. I'm getting legal representation to get my money back. This is ridiculous, I'm a widow with stage 4 cancer and they are ripping me off, I'm also contacting a local news station. I believe that the people need to know how they do business.
I've been having an awful time with Golds too. They have been charging me for classes I did not sign up for and haven't given me a refund and just charged me again. I've had a lot of other issues with them. I feel like with all the dissatisfied customers, maybe there's grounds for a class action suit.
Where are you? I am at Austin, Texas and also working on the legal method to get my money back. Maybe we can do the sue together.