Ginnys; Ashro review: Fraudulent mail order account set up in my name and they are refusing to process the dispute

A fraudulent account was opened in my name with my personal information at Ginnys and Ashro. I discovered that the account existed 2 days later when goods were shipped to my home. I contacted them immediately to notify them that I had not ordered anything from either company. A hard credit check had been run with Equifax on the 20th. They told me they would send prepaid shipping labels for the items sent to my home. They later reneged, saying that shipping was more than the value of the items. They then sent a form for each account (sister companies) to my home asking me to provide my social security number, a copy f my driver's license, a copy of a utility bill, proof of how long I had been at my address and have the form with my personal information notarized. I filed an identity theft report with the MD State Police who told me to NOT send them any of the info they were requesting. They are refusing to process the dispute without the above information. They told me to fax the above items, forms, etc to a fax number which I have spent days attempting to send them the info that they police told me I could provide (State Police trooper name, case number, FTC report, etc). They opened an online account without verifying that it was me applying for the account and have refused to provide an email or allow me to talk to anyone in their Fraud/Loss Department or confirm that they have received or not received a fax.