The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Gerber ToiletsDo not buy from them

H

Gerber Toilets have a weak flush and clog easily I have six Gerber 1.6 gpf toilets and they all work the same. Terrible! All six require multiple flushes to clear the bowl and if you use any toilet paper, better hold the flush lever 8 to 10 seconds. This is definitely NOT a flush and forget.

One of the six clogs more often than the others, even when holding the flush lever down, and I'm half tempted to rip two of them off the floor and check for manufacturing differences. How can one be SO DIFFERENT than the other? (Already checked the vent pipe) The Gerber warranty only covers "materials and workmanship" but not performance. You have to call the installer for that. If you go to the Gerberonline.com website, they made sure that this is a product "not found in big box stores" which means you have to work through their distribution network, ie plumbers or plumbing fixture stores.

This toilet is a plumbers delight! It generates all kinds of trouble calls which translates into $$$$$. If I was a plumber, I'd push this product too! But I wouldn't have one in my house ...

Responses

  • On
    only me 2 Nov 30, 2010

    It would have been helpful if the first complaintant would have listed the model #'s of the toilets that they installed. It may help others that are looking to purchase certain model's to determine if maybe the model purchased was not good for the area it was installed in. Who knows but without all the facts it is hard to tell if a product is bad based on 1/2 the facts.

    0 Votes
  • Sh
    sharpmama Nov 18, 2010

    I have installed three Gerber toilets in the last three years. Two in a rental property our son and family rent from us, and one in my house. I am absolutely impressed with their quick and quiet flushing, which uses very little water!
    This is the model we had installed: BX-21-402 Toilet Pak Round Front 12" Rough-In
    Maxwell Flushing Platform with Ballcock (PDF)
    SKU# BX-21-402

    BTW, I was fortunate to find a wonderful plumber about five years ago. He never overcharges and always uses good products.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.