DO NOT USE GEORGE SPPONER. I used George for many years. He has always been challening to get ahold of and pin down. Two years ago I had the same experience as you. He strung me along for many month and I constantly got the run around. Eventually (around June), he got my returns done and was apologized etc. Last year was similar but not nearly as protracted. This year, he is back to the same old deal. He made an appointment, which he cancelled with about 2 hours notice. He said that he would contact me the next day to reschedule. Thats was 3 weeks ago and I still havent heard from him despite multiple calls and emails. So I moved on...and have encourage anyone I know who still bothers with him to do the same. Just a lack of professionalism all around despite many years of loyalty to his services. NO MORE!
The complaint has been investigated and resolved to the customer’s satisfaction.