The complaint has been investigated and
resolved to the customer's satisfaction
Gentle Dental Of IrvineScam and cheating

I am writing this review for gental dental of irvine. I just moved to Irvine and I looked up my dental insurance website and found these guys. Unfortunately I did not look uo for reviews or I would have stopped right there. I went in for Dr. Seth and had appointment for her but was treated by Dr. To. She is more of con artist than a doctor and can lie like a rug.

I took an early appointment as I had to be at work after the visit. They took 1.5 hours to just get me in and all this time they just said it will take another 15 mins. The doctor came in after x-rays and she made the gums bleed and showed it to me and prescribed a treatment and said I will pay only 500 out of pocket. The treatment was nothing other than a deep cleaning. They overcharged my insurance company and they refused to pay. I ended up paying 1500 instead of initial 500.

These guys are scam artists. I will never go back to them and warn other people too. Hopefully my 30 min effort of writing this up will help some people and I encourage other people also to write about their experiences so people do not get ripped off.


  • An
    annoyed_patient Nov 18, 2009

    Yes. Dentists at Gentle Dental are a bunch of scam artists. I made an appointment for a regular cleaning, but I got nothing more than an exam by a dentist just to tell me that I need a debri cleaning (similar to a deep cleaning) and a root canal. I fell for it which cost me $110 out of my pocket. It turned out that the debri cleaning is just like a regular cleaning that I would get at my old dentist. Then I was scheduled for a root canal per the recommendation from the first dentist. I came back for the root canal and was charged $20 for consultation by the root canal guy just to hear him say that I needed a root canal. The wait is unbelievably long. I ended up telling them that I have to come back for the root canal another time. I have a crown on the tooth that needs the root canal, and the root canal guy told me that he will try his best not to break the crown so I don't have to replace it. But seeing their practice so far, I'm pretty certain that I will end up replacing the crown if I decide to get the root canal done by them.

    Please beware of this place. I plan to report them to the Better Business Bureau. Places like this make the cost of health care rising.

    0 Votes
  • Al
    Alexschulman Jun 25, 2009

    I had the same experience as Marcus at Gentle Dental Irvine. The dental plan my employer provides, Dental Health Services (DHS), is part of what I consider a "conspiracy" by HMO dentists.

    Here is how it works: A dental plan pays the participating dental group a set fee per month (typically $10.00). The dental group must provide semi-annual x-rays, exams and cleaning at no charge to the patient. The only way the dental group makes a profit (or breaks even) is to diagnose non-existent conditions and then overcharge for those services.

    If you complain to the dental plan, they conduct their own “confidential review”. I believe the confidential reviews by DHS are a charade. Of course, they always find their participating dentist was honest and competent. If you want an independent dental review, they will only pay for one done by one of the dentists that participate in the conspiracy (oops – I mean a participating dentist within the plan).

    You save money by utilizing dentists that are not part of Dental HMO.

    0 Votes
  • Ma
    Marcus Mar 03, 2009 make it short..
    after 1 h. I was attended by Dr. Wu, he diagnosed that I had no cavities and no orthodontic issues and offered me to perform a dental cleaning. Great! That's why I went to the dentist, just to perform a preventative cleaning paid by my insurance.
    well...that lady came and told me that DEEP CLEANING costs $2, 039 and I had to pay 20% of that. I asked to skip that and perform the regular cleaning...they refused to do it...of course because it's covered by my
    insurance and means short money.
    I decided to walk away and asked to have my records to take to another clinic as my insurance only covers one set of X-rays per year...and they wnat $25, oo to release my own personal information. WOW.
    I also would like to mention that the clinic is a way below what I define as CLEAN.
    Marcus Goncalves

    0 Votes
  • Mi
    michael Jan 06, 2009

    We sent the employees through the insured program at delta program and actually had positive feedback. All the staff from sears corporate in irvine 18 truman had a good result. The manager Mike and the attorney steven even allowed for coverage for children and dependents. Over 50 staff and dependents are covered for all expenses at searsatty.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.