Furniture Row

My wife and I bought a couch set from furniture row a little over a year ago. About 6 months in the stitching began coming out of the couch for no reason. We spent money on a warranty that the sales man said would be a great idea to have. We contacted the store about fixing it and we are now sitting here six months later and the couch isn't fixed. What's the point of the warranty? This is ridiculous we keep getting the run around from the repair guy and we even went to the store where someone said they'd call us back and sure enough no one has. I ask that furniture row give us our money spent on the warranty back or replace the couch. The costumer service has been terrible and fake. We wouldn't have spent this much money if we knew this would have happened and would have went elsewhere for our furniture needs.