The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
FPLdeposit scam

In March of 2007, we moved into our remodeled house, (which was our previous address)and transferred our Fpl service, (with the auto bill pay we had for over 4 years). Not only did they double bill us, their computer dropped us from auto bill pay, which we didn't find out until the power was cut off, in Aug. of 2008. We finally worked it out in Feb. of 2009 and re-enrolled in auto bill pay. But still. the bill was not being paid. Fpl finally realized we had 2 account numbers. Fpl has taken no responsibility for the 2 years of hell. And now, we are being forced to pay a $820.00 deposit, not to mention, we never received a refund for the overcharges in, Aug. of 2008. We need another electric company. If Fpl had some competition, they would be forced to give decent customer service, unlike what we are receiving now.
Unfortunately, you cant reason with a dictatorship.

Responses

  • Al
    aliceg Apr 19, 2010

    Write letter to Gov.Christ.I did.I also got hit with deposit for $277.Good paying customer for over 10 years and fell behind due to mortgage not being given Loan Mod.LHEAP paid them what I owed and I just paid the last month and balance 0.They need to make up $$ since they could not get another increase.There has to be something illegal that they are doing!

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