The complaint has been investigated and
resolved to the customer's satisfactionResolved Forman Mills Clothing — No Return/Exchange Intimates
resolved to the customer's satisfaction
On April 18, 2009 I returned a bra (which did not fit) that I bought the previous Saturday and after standing in the Customer Service Line for 30 minutes, a new cashier came on. Then I stood in line for another 15 minutes because they let one of their employess jump in front of the people who were standing in line for all this time. That's my first complaint. When I finally got my turn in line, I was told that they did not give refunds/exchanges for intimates. I asked the cashier was this policy posted. She proceeded to tell me she thinks so. In the meantime, my mother was in another line purchasing various items. I went back to where intimates were and could not find a sign posting this "no refund/exchange" on intimates - Complaint #2. I was HOT! I then told my mother the situation and she asked to see the manager which took about 20 minutes for her to come to Customer Service. The situation was explained and she said that was the policy because she did not know if the bra was worn. HOW CAN YOU WEAR SOMETHING THAT DOESNT FIT! - Complaint #3. Besides, people buy clothes, wear them, bring them back! My mother and I pointed out that if this is the policy why isn't it posted? Then she calls back to the intimates department and tells them to post signs regarding the policy (which I doubt they did). All the while she has an attidude and acting like we have two heads - Complaint #4. And then my mother asks her what are you suppose to do, try the bra on and the manager stands there and hunches her shoulders - Complaint #5. After all that, she finally gave me a refund. I have had no problems taking bras back to Target, Walmart, etc. So what makes Forman Mills so special? It's not like their an exlusive store. And what is it with the employees. Are they trained to be rude? I was brought up that no matter what your job is, you're to take pride and do it well. THE EMPLOYEES AT FORMAN MILLS ARE UNPROFESSIONAL AND UNGRATEFUL!!!.