The complaint has been investigated and
resolved to the customer's satisfactionResolved Forever 21 — ripped off
resolved to the customer's satisfaction
This store in Savannah, Georgia is very suspicious and shady. I came in to return a few items I bought, and all was going well until they gave me my return store credit in receipt form. They didn't give me a gift card, and when I came in a week later to use it, they said it was all gone. I mailed customer service on their website and gave me the district manager's number, which I contacted. She gave me an attitude and transferee me to the manager at the at the store, and I gave her specific details about what happened. One of the girls working there who was another manager remember me and explained exactly what I explained but LIED and said I already used my store credit. I had 30$ worth of credit, and now it's all gone. I thought customers were always supposed to be right no matter what. The manager I spoke to explained "it's your word over the manager, and I believe her." I don't like how they run the store, and I don't like how they treated me because they treated me like some ### trying to cheat them. I didn't ask for 10, 000$. I only asked for my 30$ back. They make tons of money, and they couldn't just give me the small 30$?? They spent two days trying to prove me wrong, just so they didn't have to pay an unhappy customer her 30$. I also read on Better Business Bureau's website about them, and they have a terrible rating and a few complaints. Will never shop in that specific store and hope you guys don't because they'll try to rip you off.
Oh! and I even remember when my friend wanted to buy a ring for me from there, they charged a 2.80$ ring for $5.00 just because there wasnt a tag on it. They'll try to rip you off!